I can get logged in but after 30 seconds get logged off

[Jordan Aeon]

I can get logged in but after 30 seconds I get logged of, this happen nomatter which sim I am in or time of day .

is it possible that there is somthing set on my computer or could the type of telephone line affect it, I have a beta high speed line.

if i connect from another location with my laptop i can get in ?

please someone help 

many thanks 

[LoveAngeL Lyre]

Hello Jordan and welcome to SL Forums. You don't say something about which viewer you use, your system's specs and if the problem started suddently or since you use SL. You can edit your post (options on the right --> edit) to add more details. Some general suggestions about crashing:

1. If you are new to V3 and your recently download it, i would suggest you to log in a quiet sim like Smith or Exeuxoa. If you can't select a different region, in your log in screen give the command: Menu Me --> Preferences --> General Tab --> Enable "Show on login" --> OK.  After click the down arrow where it says "Start at" and choose <Type region name> --> Smith --> Login. Stay there under the water open your inventory and the recent tab and wait fetching all your items till the last one. Sometimes it takes time but no so long as in Phoenix. Avoid during this process to do something else like teleporting for example.
2. Be patient when you teleport to a region especially if you visit it for first time with the new viewer. Everything arround you are textures and even you can't see some of them like for example under the floor of a house, the server must cache it and download it to every client viewer, both in your sim and in adjacent sims. If you are not patient and you try to move immidiately, in fact you "force" your computer to download stuff faster, so crash happens.
3. When you download every viewer, it has some default settings under menu me --> preferences. One of them the maximum bandwidth (default to 500). Although, according LL 500 kbps is enough to run SL without problems, you can increase it especially if you have fast internet connection. This way you increase the maximum rate that the Viewer can download contnet so everything arround will be loaded faster. However if you notice packet loss you have immidiately to set this option to lower. With few words experiment with this option till to find the best for your computer / laptop (under preferences --> setup).
4. If you crash also during teleporting you have to follow the suggestions here: http://wiki.secondlife.com/wiki/Troubleshooting_te​leporting
5. Make sure that you use the last version of Viewer 3 (current the version is 3.2.6) or of TPV where bugs theoretically got fixed and no the beta version, no the development viewer). Check out also your viewer's crash logs to see what causes the crash. More about how you check them out here: http://wiki.secondlife.com/wiki/Finding_Log_Files
6. Another top cause for a crash is overheat. Try to set your graphics to lower under Preferences --> Graphics and generally to disable everything you don't need like voice for example. Check out also if your computer adequately cooled. If you dont know how to do that (checking that your fans for example are clean and work) ask a friend to help you. You can find also free programs which inform you about. One of them is CPUID Hardware Monitor.
7. Make sure that you have the last updates for your graphics card. SL is a very demanding application. If you need a link about it let us know.
8. Firewall also is often a cause for network issues with SL. You can read more about, here.
9. Check out if there is a problem with your connectivity. Visit http://speedtest.net/ Avoid downloading and generally to run other applications when you are online in world. You need at least 1Mbps. If it is lower, check if your router is locked with WPA-PSK (password). If you haven't password someone else is possible to use your connection. Contact your ISP to help you with it and to see if there is a problem with your line. Finally if you use wireless, avoid it and prefer direct cable connection.
10. If the problem remains clear your cache manually out of SL and having your viewer closed. Always it helps. If you don't know how to do that, let us know.
11. If you are a Premium you can also submit a ticket asking for techniqual support or also mail to: support@secondlife.com   You can use also the LiveChat reporting the problem there.
12. If you still can't find a solution don't hesitate to create a jira: https://jira.secondlife.com/secure/Dashboard.jspa  --> Create issue. Usually there you have official answers by the Lindens.