I am unable to delete old c.card info and can't change billing preferences with "x" or pencil icons.

[Esmarelda Oleander]

i just added a new credit card to my account, but cannot seem to delete my old card info. i also am unable to change my billing preferences fom the old info to the new--i tried clicking the pencil and "x" and nothing happened. there is just a dotted line box around the "x" icons which does absolutely nothing, and when i click the pencil icon, the page just shifts downward. any thoughts?! grrr!

[valerie Inshan]

You should try to use another browser first (Firefox instead of IE for example). If it still does not work, contact the billing billing support.

 

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

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Local Toll-Free numbers

• France: 0805.101.490
• Germany: 0800.664.5510
• Japan: 0066.33.132.830
• Portugal: 800.814.450
• Spain: 800.300.560
• UK: 0800.048.4646
• Support is in English Only

If these numbers don't work for you, send an email to: support@payments.secondlife.com

[Esmarelda Oleander]

thank you so much...it worked perfectly!

[valerie Inshan]

Cool!!! I'am glad for you!

 

[Elyse Ireton]

Well, I have the same problem... just called Billing Support... evidently it's a browser issue.  I use Explorer... it's also an issue with Chrome.  The rep. suggested that I install Firefox instead.  That's not gonna happen... my husband wouldn't go for that.    I guess I'll just have to wait for Linden to resolve this issue, assuming they can, so I can give them my money.    (She also suggested that I empty my cache to see if that works.  I'll try it, though I doubt it.  If it does work, I'll post...)

[valerie Inshan]

Firefox is your best bet Elyse. Why would you husband be worried about that? (emptying your cache won't help for this issue).