MARKETPLACE PURCHASES NEVER SHOWED UP

[TeeTommy]

Ive bought a number of things for a new Avi and they are marked as delivered on the invoices. But the avatar has not received any of them. Even the ones that are two weeks old.

They are not in inventory. They have never showed up at all after the SL Marketplace purchase. There must be a switch wrong or something that stops them all from appearing inworld.

 

 

[valerie Inshan]

There are too many delivery failures from the MP recently. I would recommend that once you have selected an item, click the "see item inworld" and go to the merchant's shop to purchase. When buying inworld, the items are almost ALWAYS immeditely delivered to you. If you cannot go inworld, add the items to your favorites list in your marketplace account and go shopping in SL when you can login.

As for your current problem:

Deliveries may take up to 8 hours. You can consider there is a problem if you don't receive your items tomorrow. If nothing show up, contact the merchant (check his profile to see if he has any preference for IMs or notecards) with a copy of your transaction numbers and names of items. If you were charged and the delivery failed, ask politely for a new copy of your objects.

If you receive no reply from the merchant, first be patient: it's holiday time and not much people is inworld this week. If you don't have a reply, let's say by next Tuesday or Wednesday, you can file a support case: marketplace issue > failed delivery.

One last tip: NEVER over use your cart. Prefer buying items one by one or 2 as the more items purchased at the same time, the more delivery failures may occur.

[Dazler]

Undelivered Marketplace Items: First of all, just be patient. The software for the marketplace is often unreliable and it may take anything from a few minutes up to a few hours for the item to arrive. If, after many hours, the item has not arrived, just go to the Marketplace site and click on "My Account" under "My Marketplace" at the very top of the screen. You can see here if you have been billed or not by going to "Order History" on the left hand side of the screen. If you haven't been billed, it will explain that the money has been refunded and a payment of zero will be shown. The on screen notes will leave you in doubt of whether you have been billed or not. If you have not been billed, you may want to make a second attempt at buying the product. If you have been billed, simply send the merchant a notecard inworld. (A notecard is more reliable than an instant message, as instant messages are often capped for merchants who receive a lot of correspondence.) Make sure that your notecard is polite and contains details of the failed transaction. Most merchants will be very willing to resend the item. Please give them a day or two to reply - don't expect an answer within minutes. You must remember that merchants are no different to you and do not sit by their computers at all hours of the day. One final word, to reduce the chances of the problem occurring again, remember not to buy multiple items at the same time,as this may increase the chance of causing the software to fail. It's safer to buy one object at a time. Good luck with your next purchase. Generally, it's quite an efficient way of buying specific products - just, don't expect it to be perfect!