when i got the letter of renewal i canceled the account. can it be reversed without the fee

[Reddy Arnot]

when i got the letter of renewal i canceled the account. can it be reversed without the fee . it was a misunderstanding.i had changed to basic and was told i was still being charged.

[Griffin Ceawlin]

I would call Billing and explain the situation. It was a LL mistake and there should be some leeway given there for anyone who was confused by it. If there's not, I would find that disappointing. Good luck.

 

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

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Local Toll-Free numbers

• France: 0805.101.490
• Germany: 0800.664.5510
• Japan: 0066.33.132.830
• Portugal: 800.814.450
• Spain: 800.300.560
• UK: 0800.048.4646
• Support is in English Only

[valerie Inshan]

Could it have something to do with this yesterday's bug?

 

Account Renewal E-mails

[Posted 2:35am PST, 14 November 2011] Earlier this evening, an e-mail went out to some residents reminding them of a payment for their annual premium membership was coming due to some date in the past. We are investigating this issue. If you received an e-mail stating that your account would be charged for a premium renewal on a date that is in the past, please ignore the e-mail. We will not be charging your account for the stated fees.

If you do find that you have been charged in error, please file a new support case on our website so that we can assist you further.