Darius Vayandar Posted May 3, 2011 Share Posted May 3, 2011 So who else has an issue with a hard crash, meaning suddenly your viewer just closes on you with no warning or crash report or anything?I have been having this issue since i switched from an ati card to an nvidia, it happened on my old 260 and its happening against on my new 560 Ti, it did not happen on my ati hd 5770. though on the ati i would get a mem lead that would freeze the viewer so bad id have to restart. I just did a full and complete format of my computer and deleted every old file i had, the computer itsself is clean. so what am i missing?------------------System Information------------------ Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255) Language: English (Regional Setting: English)System Manufacturer: To Be Filled By O.E.M. System Model: To Be Filled By O.E.M. BIOS: Default System BIOS Processor: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz (8 CPUs), ~2.9GHz Memory: 6144MB RAMAvailable OS Memory: 6104MB RAM Page File: 1857MB used, 10346MB available Windows Dir: C:\Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7600.16385 64bit Unicode---------------Display Devices--------------- Card name: NVIDIA GeForce GTX 560 Ti Manufacturer: NVIDIA Chip type: GeForce GTX 560 Ti DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_1200&SUBSYS_15633842&REV_A1 Display Memory: 3788 MB Dedicated Memory: 993 MB Shared Memory: 2795 MB Current Mode: 1680 x 1050 (32 bit) (59Hz) Monitor Name: Generic PnP Monitor Monitor Model: Acer X193W+ Monitor Id: ACR0014 Native Mode: 1680 x 1050(p) (59.954Hz) Output Type: DVI Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2umDriver File Version: 8.17.0012.6666 (English) Driver Version: 8.17.12.6666 DDI Version: 10.1 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 1/13/2011 23:10:00, 12862568 bytes WHQL Logo'd: Yes-Second moniter- Card name: NVIDIA GeForce GTX 560 Ti Manufacturer: NVIDIA Chip type: GeForce GTX 560 Ti DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_1200&SUBSYS_15633842&REV_A1 Display Memory: 3788 MB Dedicated Memory: 993 MB Shared Memory: 2795 MB Current Mode: 1680 x 1050 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: Sceptre Monitor Id: SPT2011 Native Mode: 1680 x 1050(p) (59.883Hz) Output Type: DVI Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2umDriver File Version: 8.17.0012.6666 (English) Driver Version: 8.17.12.6666 DDI Version: 10.1 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 1/13/2011 23:10:00, 12862568 bytes WHQL Logo'd: Yes Link to comment Share on other sites More sharing options...
Void Singer Posted May 3, 2011 Share Posted May 3, 2011 that's what's know as "Crash To Desktop" you say that you "did a full and complete format of my computer and deleted every old file", and I'm hoping that means you formatted the hard drive and REINSTALLED windows (otherwise you could have some conflicting files in the OS portion, or might have removed some needed ones)... if that's not the case, my suggestion at this point be to do that and update all your drivers, as it'll save you a million headaches later when you discover something else borked. Next I notice that you have dual monitors.... which SL doe not generally play nice with, so make sure SL is limited to a single main monitor for best compatibility. and finally, if you copy the log from C:\Users\<cumputer-username>\AppData\Roaming\SecondLife\logs\SecondLife.log (default location for win7) the end of that may give a clue as to what the viewer is choking on. Link to comment Share on other sites More sharing options...
Darius Vayandar Posted May 3, 2011 Author Share Posted May 3, 2011 it pops up on one moniter but that moniter never renders my avatars, i just become a floating pile of prims. so i move it to the second moniter and play it on there only. i did reinstall windows and i am currently looking up the log, will edit with info when have it. can you tell me what im looking for? there are alot of warning logs here... Link to comment Share on other sites More sharing options...
Void Singer Posted May 3, 2011 Share Posted May 3, 2011 the one named "SecondLife.log" Link to comment Share on other sites More sharing options...
Darius Vayandar Posted May 3, 2011 Author Share Posted May 3, 2011 -This line under here goes up for about 30 lines or so- 2011-05-04T00:58:54Z WARNING: LLAPRFile::remove: Attempting to remove filename: C:\Users\Cyrus\AppData\Local\SingularityViewer\texturecache\7\77233781-04bc-447b-9da6-c1b0152ec355.texture 2011-05-04T00:58:54Z WARNING: ll_apr_warn_status: APR: The system cannot find the file specified. 2011-05-04T00:58:54Z WARNING: LLAPRFile::remove: Attempting to remove filename: C:\Users\Cyrus\AppData\Local\SingularityViewer\texturecache\7\77c7ba2a-1f09-3b3d-0bc7-8bfb76564cc0.texture 2011-05-04T00:58:54Z WARNING: ll_apr_warn_status: APR: The system cannot find the file specified. 2011-05-04T00:58:54Z WARNING: LLAPRFile::remove: Attempting to remove filename: C:\Users\Cyrus\AppData\Local\SingularityViewer\texturecache\7\794a9816-a016-d3fc-f5fa-ebd260543e59.texture 2011-05-04T00:58:54Z INFO: viewer_windows_exception_handler: Entering Windows Exception Handler... 2011-05-04T00:59:01Z INFO: LLAppViewer::handleViewerCrash: Handle viewer crash entry. 2011-05-04T00:59:01Z INFO: LLError::LLCallStacks:: print: ************* PRINT OUT LL CALL STACKS ************* 2011-05-04T00:59:01Z INFO: LLError::LLCallStacks:: print: display_update_camera line: 177 2011-05-04T00:59:01Z INFO: LLError::LLCallStacks:: print: LLAppViewer::idleNetwork line: 4004 2011-05-04T00:59:01Z INFO: LLError::LLCallStacks:: print: LLAppViewer::idleNetwork line: 3988 2011-05-04T00:59:01Z INFO: LLError::LLCallStacks:: print: LLAppViewer::idleNetwork line: 3985 2011-05-04T00:59:01Z INFO: LLError::LLCallStacks:: print: LLAppViewer::idleNetwork line: 3979 2011-05-04T00:59:01Z INFO: LLError::LLCallStacks:: print: LLAppViewer::idleNetwork line: 3907 2011-05-04T00:59:01Z INFO: LLError::LLCallStacks:: print: LLAppViewer::idleNetwork line: 3896 2011-05-04T00:59:01Z INFO: LLError::LLCallStacks:: print: *************** END OF LL CALL STACKS *************** 2011-05-04T00:59:01Z INFO: LLAppViewer::handleViewerCrash: Creating crash marker file C:\Users\Cyrus\AppData\Roaming\SecondLife\logs\SecondLife.error_marker 2011-05-04T00:59:01Z INFO: LLAppViewer::handleViewerCrash: Created crash marker file C:\Users\Cyrus\AppData\Roaming\SecondLife\logs\SecondLife.error_marker 2011-05-04T00:59:01Z INFO: LLAppViewer::handleViewerCrash: Handle viewer crash generating stats log. 2011-05-04T00:59:01Z INFO: LLAppViewer::writeDebugInfo: Opening debug file C:\Users\Cyrus\AppData\Roaming\SecondLife\logs\debug_info.log is this what you wanted? Link to comment Share on other sites More sharing options...
Void Singer Posted May 4, 2011 Share Posted May 4, 2011 looks like it's choking on some cache purges and giving up.... the crash log probably says as much. (note that it's actually handling the crash so if you aren't getting a crash warning on restart you probably have those warnings turned off) I'm assuming you are using sigularity from the folder path, and that you have it specified to use a different cache location than is standard for other viewers (a good thing). so my next suggestion is to navigate to C:\Users\Cyrus\AppData\Local\SingularityViewer\texturecache and delete thecontent of that folder before trying again.... make sure you refresh and that all files and folders under texturecache are gone before you do. Link to comment Share on other sites More sharing options...
Darius Vayandar Posted May 4, 2011 Author Share Posted May 4, 2011 Well it was crashing right after i did a reformat though, wouldnt there be nothing in that folder when i tried the first time? this happened before the format, it happened ever since i switched from my ati card to my nvidia one Link to comment Share on other sites More sharing options...
Darius Vayandar Posted May 4, 2011 Author Share Posted May 4, 2011 crashed again after removing the entire singularity folder... 2011-05-04T04:04:11Z WARNING: LLVOAvatar::getTargetAttachmentPoint: Object attachment point invalid: 127 2011-05-04T04:04:11Z WARNING: LLVOAvatar::getTargetAttachmentPoint: Object attachment point invalid: 127 2011-05-04T04:04:11Z WARNING: LLVOAvatar:: processAvatarAppearance: Boob Grav SET to 0.805882 for Daya Abbot 2011-05-04T04:04:11Z INFO: LLVOAvatar:: processAvatarAppearance: Daya Abbot does not have tattoo tinting. 2011-05-04T04:04:11Z WARNING: LLVOAvatar:: processAvatarAppearance: Boob Grav SET to -1.5 for Jonaleth Stormcrow 2011-05-04T04:04:11Z INFO: LLVOAvatar:: processAvatarAppearance: Jonaleth Stormcrow does not have tattoo tinting. 2011-05-04T04:04:14Z INFO: LLAppViewer::idle: Kills on unknown objects: 188 2011-05-04T04:04:15Z WARNING: ll_apr_warn_status: APR: The system cannot find the file specified. 2011-05-04T04:04:15Z WARNING: LLAPRFile::remove: Attempting to remove filename: C:\Users\Cyrus\AppData\Local\SingularityViewer\texturecache\1\1b64dff7-72d3-2435-3b5e-209f29dd6acc.texture 2011-05-04T04:04:15Z INFO: display_stats: FPS: 58.10 2011-05-04T04:04:16Z WARNING: ll_apr_warn_status: APR: The system cannot find the file specified. 2011-05-04T04:04:16Z WARNING: LLAPRFile::remove: Attempting to remove filename: C:\Users\Cyrus\AppData\Local\SingularityViewer\texturecache\4\4982999f-f71f-c0bb-2668-c34e84e60b86.texture 2011-05-04T04:04:17Z INFO: viewer_windows_exception_handler: Entering Windows Exception Handler... 2011-05-04T04:04:22Z INFO: LLAppViewer::handleViewerCrash: Handle viewer crash entry. 2011-05-04T04:04:22Z INFO: LLError::LLCallStacks:: print: ************* PRINT OUT LL CALL STACKS ************* 2011-05-04T04:04:22Z INFO: LLError::LLCallStacks:: print: display_update_camera line: 177 2011-05-04T04:04:22Z INFO: LLError::LLCallStacks:: print: LLAppViewer::idleNetwork line: 4004 2011-05-04T04:04:22Z INFO: LLError::LLCallStacks:: print: LLAppViewer::idleNetwork line: 3988 2011-05-04T04:04:22Z INFO: LLError::LLCallStacks:: print: LLAppViewer::idleNetwork line: 3985 2011-05-04T04:04:22Z INFO: LLError::LLCallStacks:: print: LLAppViewer::idleNetwork line: 3979 2011-05-04T04:04:22Z INFO: LLError::LLCallStacks:: print: LLAppViewer::idleNetwork line: 3907 2011-05-04T04:04:22Z INFO: LLError::LLCallStacks:: print: LLAppViewer::idleNetwork line: 3896 2011-05-04T04:04:22Z INFO: LLError::LLCallStacks:: print: *************** END OF LL CALL STACKS *************** 2011-05-04T04:04:22Z INFO: LLAppViewer::handleViewerCrash: Creating crash marker file C:\Users\Cyrus\AppData\Roaming\SecondLife\logs\SecondLife.error_marker 2011-05-04T04:04:22Z INFO: LLAppViewer::handleViewerCrash: Created crash marker file C:\Users\Cyrus\AppData\Roaming\SecondLife\logs\SecondLife.error_marker 2011-05-04T04:04:22Z INFO: LLAppViewer::handleViewerCrash: Handle viewer crash generating stats log. 2011-05-04T04:04:22Z INFO: LLAppViewer::writeDebugInfo: Opening debug file C:\Users\Cyrus\AppData\Roaming\SecondLife\logs\debug_info.log Link to comment Share on other sites More sharing options...
Void Singer Posted May 4, 2011 Share Posted May 4, 2011 odd, it still seems to be trying to remove textures from the cache location which is where it's dying each time, but it does seem to be starting to load the world based on the processAvatarAppearance: messages... I would get with the Singularity Devs and send them the same info to see if they know what's up.... you luck will probably be better with them than to try and file a Jira for a TPV =/ At this point I've run out of obvious solutions, and I don't work on viewer code, so what I know is limited... unless someone happens to read this and know of any problems with Singularity, their devlopers are your best bet for a solution. Link to comment Share on other sites More sharing options...
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