who do I go to when my linden dollars have been stolen from my account ?

[samaranightshade]

Today 6/30/2016 I had just overL$ 1500.00 in my account . I went to the Relay For Life medeviel fair and I donated L$500.00 to the site . I went to look around and found a couple of things that I wanted to buy but all but $L 6 had been taken from my account . Then just as I realized that all my money was gone I was ejected from the site . I did nothing wrong . I was there for the fair donated some money and was looking around at the different things for sale . It just struck me as odd that the very minute I realized that my money was gone I was ejected from the site . I don't know if anything can be done about it but I certainly hope so as I don't have all kinds of money to buy Lindens anytime I want to , Thank you for your time .

                                                                                                                            Avatar Samantha Nightshade 

[Amethyst Jetaime]

Accounts can't be hacked but can be compromised if you give someone your password, used one easy to guess of figure out,  accepted an object then rez it and inadvertently gave permission to debit your account, or you clicked a link that took you to a phishing website. If it is the latter be sure to run a virus checker and anti malware program to rid your computer of anything that it picked up there.

Your account may have been compromised if:

You can't access your account.
You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
On the Second LIfe Help page page, click the Contact Support link on the right.
On the next page, click Submit a a Support Case form.
Under What type of problem are you having?, select Account Issue. A second dropdown appears.
Under Account Issue, select I believe my account has been compromised.
Fill in the rest of the fields as directed.
Click Submit.
Check your email for your case number.
Call our fraud number: 800-860-6990 .

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once they have concluded the investigation, they'll send you an email explaining their conclusion and the action they will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

If you act quickly , like NOW, they may be able to retrieve your money if whoever took it hasn't cashed it out yet. There are no guarantees though as under the TOS you are responsible for keeping your account secure.

Tip: Even if you are able to log into your account, change your password immediately to something secure and unique. Changing your password regularly is one good way to protect the safety of your account.