new purchase disappeared

[JeanaRose]

Tried to rez a new purchase.  It disappeared.  Logged out then in again. Not in inventory.  Not in lost and found,

[Amethyst Jetaime]

It may take a while for the item to be returned to you. I've even had it take a few days.

Try relogging and they will sometimes reappear.  If that doesn't work clear your cache first then relog.

Other things: If you rezzed the item on a prim, check the prim'd Edit contents.  Also check on the <0,0,0> location coordinates of the sim.  That's where the sim puts stuff it doesn't know what to do with.

If the item was no copy, depending on why it disappeared, it may be gone forever.  This especially may happen if the sim crashed. 

You can see if the creator has a redelivery item in their shop if they have one.  If it was copy you can get another one.  Some, but not all redelivery terminals even redeliver if you got it on MarketPlace.  If no redelivery terminal exists that will give you another, you can send the creator a nice note explaining what happened and ask for another one.  While not obligated to do so, most will replace a copy item but few will replace a transfer only item.  Too many people ask for another copy claiming a problem when all they want to do is avoid paying for another copy and there is no way to prove they don't have the original one or gave it to someone.