Forgot password, e-mail is no longer functional

[valerie Inshan]

You have to open a support case, including your new email address in the details you will provide. You will be asked the security question you chose when you created your account. 

 

If you can't recall the answer to your security question, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.

 

[valerie Inshan]

You have to open a support case, including your new email address in the details you will provide. You will be asked the security question you chose when you created your account. 

 

If you can't recall the answer to your security question, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.