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It is telling me "no media plugin found" when I am trying to take a snapshot. How do I fix this?


Safferina
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If I remember correctly, it sounds like your anti-virus program or firewall is blocking SLPlugin.exe, a file that is installed with the viewer. Nortons was doing this a couple of years ago but I haven't seen this issue come up for a while.

So, ensure your anti-virus/firewall is not deleting or blocking SLPlugin.exe and then uninstall/reinstall the viewer or just go ahead with the uninstall/reinstall and see if you get a request to allow or block SL.

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