I am unable to transfer to the direct delivery system it says I need to make a merchant account ???

[Anawigi]

Help!!

  I have been trying to transfer my magic box over to the direct deliver system and it keeps telling me I need to make an account... but... I already have and account... I only need to transfer it over.. have followed the step by step provided but when I try to "drop" the items into the "Merchant Outbox" I get a circle with line thru it {NO} and it will not allow me to put my items it to send... please help!

Anawigi

[MartinRJ Fayray]

Hello Anawigi,

do you still have that problem?

Please follow the steps from there, http://community.secondlife.com/t5/Merchants/Direct-Delivery-Migration-FAQ/m-p/1923527#M32663

the only hints that I can give you is: download and install the project viewer, and don't forget to EMPTY your trash before you try it with that!

 

If it doesn't work, you'll need to contact support at http://support.secondlife.com/contact-support

 

Q: I am getting told that I need to Create a Store, but I already am a Merchant. How do I get the Merchant Outbox to work?
A: Use our Merchant Outbox Project Viewer to repair your Merchant Outbox. Here are the steps to follow with this project viewer:

1. Download and log in to the project viewer.
2. Select Me->Merchant Outbox.
3. After the outbox has initialized, add a test item to the Merchant Outbox by dragging it to the Outbox.
4. Click Send to Marketplace.
5. If you you see the items removed from the Merchant Outbox and added to your unassociated inventory on the marketplace, your Merchant Outbox has been fixed. You may now go back to using your viewer of choice (as long as it supports the Merchant Outbox.)
6. If you get a success message, but your items have stayed in your Merchant Outbox, do the following:
   1. Move the item from your Merchant Outbox to your main inventory.
   2. Find your Trash folder in your inventory, and right click to Empty Trash
   3. Move your test item back to the Merchant Outbox and click Send to Marketplace again. Your items should be removed from your Merchant Outbox and appear in Unassociated Inventory Items on the Marketplace.
   4. You may now go back to using your viewer of choice (as long as it supports the Merchant Outbox.)
   5. If none of the above work, please submit a support case.