RESOLVED: Merchant Outbox [Stuck Initializing]

[PhoebeDesmons]

I had the same issue when they first did Direct Delivery. I assumed that because it wasnt working for people they put it off, etc, trying to fix the issues that came up with it.

Now they are telling us, within a month we are LOOSING our magic boxes and having us switch over. I am more than happy  to do that but I've spent my entire evening trying to find a resolution, from friends, from online, from the forums and from support and I am getting no where. 

Tomorrows Saturday, I really don't want to loose sales and I can't even get my two magic boxs working again either everythings coming up marked in pink and unavailable. I've tried sync'ing and refreshing and I'm not very happy that this system is so conveluded. 

Anyone have any ideas how I can fix it?

 

UPDATED:

I did everything possible and the best answer here you need to submit a HELP ticket about your merchant outbox being "stuck initializing" you'll need to do this so they can manually reset the connection between your merch outbox and the mp. 

 

Let me know if this works for you too because if we have a way to fix this we need to get this out ASAP to all store owners to help them too.

[Trinity Yazimoto]

what viewer are you using ?

Sometimes i have the same glitch (using firestorm) but it often fix after a relog.. and if not, it always work if i go to Pooley or Uthe (zero lag sim) and relog from there.

For others, what works is to do it with the official viewer...

IF nothing work, maybe you should try submiting a ticket then.

[PhoebeDesmons]

I am using the both up to date phoenix and the default viewer. I have had the issue with both. 

[Trinity Yazimoto]

Phoenix has a pb with merchant outbox.. you cant use if for sending your items to your mp.

Try Firestorm, you can download it here

[PhoebeDesmons]

Pretty sure it's Firestorm since Phoenix made it. It's also called "Phoenix firestorm" so there might be some confusion for people on their behalf. 

Also I mentioned I used BOTH viewers, default and firestorm to try this witht he same results/not going anywhere. 

[PhoebeDesmons]

GOOD! We had other people try this, and got results!

Please pass the word to all store owners, to unstuck your merchant outbox please send a support ticket and tell them to help your stuck initializing merchant outbox!.