Voice problem

[jacob Claremont]

I've been a SL user for years, always able to research my answers, usually resolve them. Not so this time. I hear nobody else speaking. All other sounds work fine, all EQ settings seem right. I've done clean character tests and clear cache processes. I've toggled "enable voice" several times. I've even clean reinstalled. I've gone as far as shutting *OFF* Norton to see if that impacts it. I've rebooted my whole computer without Skype or any voice program on.

my only other unsure questions are if Mountain Lion somehow conflicts with Vivox. I've been in Firestorm for a long time and recently switched to Singularity *after* all the previous things I mentioned failed... still nothing on voice, and this is not hearing voice from others. I don't transmit voice lately. help!? fix me!

[valerie Inshan]

There are indeed some voice problems specific to Moutain Lion, however it's the other way around:

Mountain Lion (10.8.x) only

In Mountain Lion some users have a problem with voice output, while input works perfectly (that is to say, they can hear but not speak)

So your problem could be a DNS issue.

Please read more here:

Mac-specific DNS issues on Firestorm

This is a collection of symptoms, all or some of which you may be experiencing together. If you have them on Firestorm, then you will experience them on other V3 viewers (like the official LL viewer) but not on V1 viewers (like Phoenix). The fix is very easy but not especially intuitive.

Possible symptoms:

• Crashing or getting logged out on all or most teleports;
• Friends list and groups list not loading;
• Inability to view any mesh;
• Inability to view “About Land”;
• Inability to open notecards;
• SLVoice does not connect.

How to fix this:

• On your Mac, open System Preferences and go to Network > Advanced > DNS
• Hit the plus button (+) and type in the numbers 8.8.8.8.
• Hit the plus button (+) and type in the numbers 8.8.4.4.
  • If you live in Asia or Australia, you will need to use the following numbers instead of those just listed: 208.67.222.222 and 208.67.220.220. Even those in other parts of the world might find this pair to work better, so if you complete the process and find no change, repeat it with this set.
• Close the System Preferences and restart your viewer.

What this does:

• This process adds GoogleDNS and/or OpenDNS to the DNS servers your Mac attempts to use. There is no need to delete the numbers already there; if the system cannot work with them, then it will go down the list until it finds one it can.
• The issue is related to Linden Lab JIRA VWR-26759. Any additional information we know about it is on that JIRA.
• If you would like to read about either of these DNSes before adding them to your system, you can visit their pages here for Google or or here for OpenDNS. You may have another set you would prefer to try besides these two, but as you can see on the Linden Lab JIRA, the changes in DNS are the only known fixes for this set of problems.

[jacob Claremont]

I wish it were the other way around and I could hear but I could not speak, but that is not the problem. I still can't hear anybody. It may not be Mountain Lion causing the problem, and I did attempt the DNS instructions. No success. I still can't hear others... :matte-motes-crying:

[valerie Inshan]

I am truly sorry for you Jacob. :smileysad: It does sounds like you did pretty much everything, though without success. At this stage, I agree it doesn't look like a Mountain Lion issue. I run this OS too and have had no problem so far, but I'm not a regular Firestorm user, I mostly use the official viewer. I would suggest you visit the Firestorm Support region and ask for help there. I know they have an amazing support team and now have a region of their own to rescue users. Here's the SLurl:

http://maps.secondlife.com/secondlife/Phoenix%20Firestorm%20Support/48/162/25

And a link to the support blog:

http://phoenixviewer.blogspot.fr/2012/08/phoenix-firestorm-support-region.html

I hope your issue gets fixed soon and wish you the very best of luck. :smileyhappy:

[valerie Inshan]

Jacob, just an update. i don't know if this will work for you, but it did for the OP in this thread:

http://community.secondlife.com/t5/qanda/questionpage/blog-id/sla_avatar/article-id/11938/comment-id/11939#M11939

I hope this helps you.