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Lost Paid Inventory


HotxxHun
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First make sure the item is not in your received items folder (at the bottom of your inventory window), and check your transaction history to see if you were billed.

If this is the case, contact the seller with a very polite notecard including the item's name and transaction number, explain there was a delivery failure and ask nicely for a redelivery.

If you purchased on the marketplace, go to your marketplace account > order history. Then follow the procedure below:

Unreceived and accidentally discarded items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

32px-KBnote.png Note: If an item purchased on the Marketplace using PayPal or a credit card is not successfully delivered to you, the credit or debit will not appear in your transaction history, and the merchant will have no record of the purchase. Simply try to purchase the item again.

If you accidentally discard an item, contact the merchant, explain what happened, and politely requestredelivery of the item. Often the merchant will understand and redeliver, especially if the item in question isn't  "no-copy." Unfortunately, Marketplace deliveries, unlike items sent manually from another avatar, are completely discarded and can't be retrieved from the Trash.

 

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First make sure the item is not in your received items folder (at the bottom of your inventory window), and check your transaction history to see if you were billed.

If this is the case, contact the seller with a very polite notecard including the item's name and transaction number, explain there was a delivery failure and ask nicely for a redelivery.

If you purchased on the marketplace, go to your marketplace account > order history. Then follow the procedure below:

Unreceived and accidentally discarded items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

32px-KBnote.png Note: If an item purchased on the Marketplace using PayPal or a credit card is not successfully delivered to you, the credit or debit will not appear in your transaction history, and the merchant will have no record of the purchase. Simply try to purchase the item again.

If you accidentally discard an item, contact the merchant, explain what happened, and politely requestredelivery of the item. Often the merchant will understand and redeliver, especially if the item in question isn't  "no-copy." Unfortunately, Marketplace deliveries, unlike items sent manually from another avatar, are completely discarded and can't be retrieved from the Trash.

 

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