Unable to activate listings

[Liana Halostar]

I updated an item but now I can’t get it or any other new items to activate.

If I check the radio button when editing the listing I get a confirmation of success. Same thing if I click the ‘Active’ checkmark, except that it stays grayed out. If I use the dropdown to modify the item, I get an error that “the specified product could not be listed.” That’s the only way I can actually get an error, albeit not a very helpful one.

I’ve gone through numerous attempts. I tried unlisting and then deleting the item, then logging out, clearing browser cache & cookies, then uploading the item again. It still won’t activate.

I saw another post with an identical problem but the only solution offered was to file a ticket. But I am not a premium member so LL won’t acknowledge my existence. So if anybody has any constructive suggestions, they’d be much appreciated. Otherwise it seems I’m out of the market.

[Ry0ta Exonar]

I've seen people having the same problem as yours many times here on the forums and Answers and I have no other suggestions than to make sure you fills up/select all the required items such as Category. (Here is the list of item listing fields http://community.secondlife.com/t5/English-Knowledge-Base/How-to-market-your-products/ta-p/700181#Section_.2.4)

BTW you can file a support case without a premium account. https://support.secondlife.com/create-case/

Chose Marketplace > General Marketplace issues

[Liana Halostar]

Thanks Ry0ta

In the past when I've tried to submit a support request, the options I've needed (for inworld issues) were unavailable for non-premium members. Good to know the Marketplace is on the good list.

I did check (multiple times) that everything was completed. I use Quick Fill to be sure and also do a careful visual check. I've bookmarked that link too. But fortunately I was able to find a workaround...

I "updated" the one other item I had listed, replacing it with the one I couldn't get to activate. I used Quick Fill to replace all the info. This successfully moved the desired item into an Active category and moved the replaced item into the Unassociated category.

I then tried to associate the replaced item and was able to do so. I had previously been unable to associate any new item so it should be noted that I waited a few days before I tried to add it. So I'm not sure if the root problem had simply resolved itself by then. But that workaround is still a handy trick, provided you have an item you don't mind deactivating (and may not be able to reactivate).