Update from SL installed. Cannot log in.

[JeanLuc Chauveau]

An update from Second Life was installed on my computer this morning.  Since then I have not been able to get inworld.  SL starts to load, gets about 2/3 done and then completely drops out/shuts down.  I have not changed any settings on my computer.

I have tried to uninstall and reinstall Sl.  When I do I get the following error messages:

C:\ProgramFiles\SecondLifeViewer\app_settings\static-index.db2

C:\ProgramFiles\SecondLifeViewer\app_settings\static-data.db2

C:\ProgramFiles\SecondLifeViewer\win_crash_logger.exe

 

Valerie, my computer uses Windows 7 Starter.  Using the link you gave to do a "clean" uninstall I cannot find any "Temp" nor any "SecondLife" files.

 

Valerie, Eve; I finally found the "Temp" files and deleted them.  Never did find the "SecondLife" files.  Anyway it still doesn't work so I uninstalled Second Life Viewer and installed Phoenix.  Seems to be working ok.  I have had trouble in the past with SL Viewer updates and have always found a way to make them work.  Not this time.  Guess I'm just not "geek" enough.

[valerie Inshan]

JeanLuc, tentez une "clean" resintalltion.J'ai eu le meme probleme.

http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

[Eve Greymoon]

You may have to tell Windows to show hidden files and folders to be able to see the "temp" and "SecondLife" folder.  You can change that setting by following these instructions:

http://windows.microsoft.com/en-US/windows7/Show-hidden-files