[Need help with avatar looking messed up]

My friend has this weird problem.  Its only on her computer.  She bought this new shape and skin and see's this most of the time.     Sometimes it goes away but most of the time its how she shes her av.   For me and everyone esle, we see it normally.

 

Any ideas?

 

 

 

 

[how can I hear my voice morphing?]

Is there a way for me to hear my voice morphing?  if I wanted to make a video with fraps,  I think I only hear my own voice, not the voice morphing.