[Tilia takes over]

This is not the behavior of a honest, competent company/bank. 

This is not Battle Royale. This is a warning to you all.

[Tilia takes over]

I previously supplied personal ID and was approved by SL/Tilia. Now, over a year later, they've LOST my info and are demanding I supply it all again in order to cash out a few Lindens. They've basically stolen my Lindens again, holding them behind a wall of their own making. Patriot Act or not, SL caused this problem for me when they lost the info I already sent (and I've successfully converted Lindens to dollars since that time, so how did they manage to lose my info months later?)

How can I trust a company that so carelessly loses my important personal information?

How can I trust a company that has the audacity to mark my valid support request as "closed", when they have not solved the problem, not even attempted to solve it, and closed the ticket with my knowledge or permissions?

How can I trust them to protect me from identity theft, or from their own apparent incompetence? 

I now have a second support ticket open, but so far it has only received a very general response asking me to be patient. I am not hopeful that a human being with a brain will even attempt to resolve the theft of my Lindens.

I am NOT happy that SL/Tilia has put MY money behind fences they seem incompetent to handle. I hope they fix MY issue, but I can not recommend SL to anyone any longer. Customer Service, common sense, honesty, and basic decency no longer seem to exist at LL. 

Good luck to us all.