Harper Montgomery

What about the customers themselves? We have no recourse if a vendor or merchant decides NOT to resend or refund an undelivered purchase. People will say that we can make our opinions known by posting a review on the marketplace item page but #1. That doesn't get me the items i ordered. #2. That doesn't refund the money I spent. #3. Poll the marketplace customers and find out how many of them actually take the time to read the reviews. This isn't a satisfactory arrangement. In my case I contacted the seller three times each by both notecard and instant message. The order #, the item id number and the item prefix code along with full name of products and the price for each item along with the date of the original order. I have not heard from the seller. I have not received my items and I have not been refunded my money. What do I do?