[I Purchased Linden through the best rate. After 20 minutes checked and said system cancelled]

I attempted to purchase linden through best rate.  After 20 minutes I had not recieved anything so I checked my dashboard and it said system cancelled. I checked my credit card and it showed the 1.00 purchase and the 70.00 purchase for linden.

Rechecked dashboard and it said that the order was open, so I cancelled the order. My credit card still shows that the transaction cleared, but I have not recieved linden nor any communication of refund.

Will Linden Labs refund my money or give me the linden?