[Issue with DarkMoon Creations]

I have the same issue and sent this message to Darkmoon and his 2 CSR....TWICE.  Still no answer.

 

Mr. Lilliehook,
This is my second notice to you. I have submitted a ticket through darkmoon creations on 9/23 (ticket #912051) and I have patiently awaited a response.

I attempted to purchase 3 bits and bobs intan ready dances from your store tonight after purchasing the empty intan. I received a notification in open chat as follows:

[19:00] You paid DarkMoon Lilliehook L$337.
[19:00] DMCvend Server B&B Intan v2.5: Sorry, but the product is temporarily out of stock. Please contact the merchant (DarkMoon Lilliehook) who will be able to help you.
[19:01] You paid DarkMoon Lilliehook L$337.
[19:02] DMCvend Server B&B Intan v2.5: Sorry, but the product is temporarily out of stock. Please contact the merchant (DarkMoon Lilliehook) who will be able to help you.
[19:01] You paid DarkMoon Lilliehook L$487.

I never received any of the 3 dances i paid for. Here is the info from my account showing the transactions:

2015-09-23 19:01:58 31e6da6f Destination: DarkMoon Lilliehook
Payment
Region: Hento Nine
Description: Slowdance v7 - INTAN READY L$487 L$2201
2015-09-23 19:01:08 3f5a1a01 Destination: DarkMoon Lilliehook
Payment
Region: Hento Nine
Description: Slowdance v4 - INTAN READY L$337 L$2688
2015-09-23 19:00:34 9e6a95f0 Destination: DarkMoon Lilliehook
Payment
Region: Hento Nine
Description: Slowdance v3 - INTAN READY L$337

I anxiously await your response,

Brixton Canning