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1 minute ago, Velk Kerang said:

If she has the option of adding another message in the ticket then I would do that if the ticket has sat a while. Sometimes it gauges an actual response and sometimes not. Welcome to the wonderful world of Linden Lab customer support. lol I feel your pain mate. I really do. You have to basically pester them daily in order to get things done. lol 😎

haha i appreciate this thank you!

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Just now, Velk Kerang said:

Has your friend opened up an actual support ticket via the web site? If not then I would have her do that mate. Good luck.😎

 

1 minute ago, Cindy Evanier said:

I presume she has submitted a support ticket? Has she checked on the status of it?  She can always ask another question on it

yes she submitted a ticket. still says “processing”

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1 minute ago, Cindy Evanier said:

Well today is Sunday and Our Billing team is available from 9am to 6pm EST(6am to 3pm PST), Monday through Friday.

https://lindenlab.freshdesk.com/support/solutions/articles/31000131009-contact-support

 

 

we’ve been calling monday through friday and it’s the same message🙁

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thank you for responding. unfortunately we’ve already tired all other options. it’s been roughly 3 weeks and haven’t heard a word. she’s worried that her account will be deleted. 

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hey, my friend is trying to get in contact with Linden Labs because her account is now on hold. she tried calling the Linden Labs numbers multiple times but the answering machine says “you’re calling us outside of our normal business hours” and nobody seems to look at the tickets. what’s going on? my friend needs to pay her land, get into events. anyone know how else she could contact linden labs and talk to an actual representative?