[Second Life Viewer to Firestorm]

I have been playing on Second Life Viewer and want to change to Firestorm Viewer. I learned Firestorm is not compatible with my computer which resulted in so many problems. What are some good laptops to use Firestorm on?

[Missing Im's]

On 5/24/2020 at 4:42 PM, Moira Timmerman said:

Does the date of when they went missing correspond with the date you changed viewers?  Each viewer keeps the chat history in a different location on your computer.   So conversation history from when you were using the Second Life viewer would be in a different location than conversation history from the Firestorm viewer.  In Firestorm the place to check to make sure the viewer is saving the conversation history is 

and the see or reset the directory that they are saved in is

Ctrl + P is the short-cut to bring up the preferences window (it can also be found on the "Avatar" drop-down from the top menu bar)

If you had everything already set-up correctly,  or if I'm not understanding the issue correctly, then I'm not sure what else to suggest. 

This issue started happening about 24 hours after I made the change. Everything looks exactly the same as the pictures. I opened the conversation logs location and the files are all empty. Would that have sometime to do with the single IM's missing?

[Missing Im's]

I was using Second Life viewer then changed to Firestorm. I have the first page of messages just fine (the 15th) but after that, there's nothing. I've asked my friends and they don't know how to fix it either

[Missing Im's]

17 hours ago, Moira Timmerman said:

Have you double-checked in "Preferences", in the viewer, to make sure that saving them didn't get turned off somehow?   (In the viewer I use, that option is on the "Chat" tab of "Preferences" - I'm not sure if it's in the the same location for all viewers).  

I'm not even sure where to look. I've checked all the chat options. Looking at the privacy options, the only thing I could think of was the save nearby chat box but that says its already on

[Missing Im's]

7 hours ago, Kerrianne Wheatcliffe said:

@001kittkatt001, there is a chat history file for every person who ever messages you on your hard drive, and aren’t saved anywhere else.

There are settings to control this as well as local chat.

If you change computers, your chat logs won’t come with you.  If you delete these chat files, they are gone forever.

You can go to your conversation log and see if their message is there. 

That's the thing. I haven't changed computers. I'm using the exact same one. I'm only having issues with the nearby chat and one person in private message. The other people I private message works just fine. Everything is saved

[Missing Im's]

When my friend private messages me, his messages disappear. I check in the transcript but I only have the message from the first day. Everything after that is gone. Any ideas on how to fix it?