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cloudberrys

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    i cant log in and iam freaking out, please help me!

    in Account

    Posted

    5 hours ago, SassySam87 said:

    Well this raises a lot of questions... you'll probably need to add in your support ticket:

    a) Do you have any idea which specific event they were talking about? (seems like something adult, when's the last time you visited an adult region?)

    b) Do you have pictures from that event?

    c) What were you wearing? (mesh body, mesh head, clothes...)

    d) Was anyone with you? Can they corroborate your story?

    Good luck getting your account back!

    Edit: I just checked the 1st thing they said. Maybe it wasn't you, it was someone else dressed inappropriately. Can you check if anyone else you were with has been banned?

    should i text them back and ask this? is it possible to get my account back :(?

    i cant log in and iam freaking out, please help me!

    in Account

    Posted

    On 8/6/2020 at 11:22 PM, Rolig Loon said:

    "I feel your pain," to quote a political figure from decades past....   We can't do a heck of a lot for you because, as others have pointed out, we are all SL residents like you.  The most common reason for a hold is that you have an unpaid bill of some kind, or Linden Lab has discovered some irregularity in your account.  They freeze your account temporarily while they try to figure out what's going on.  They send you an e-mail note to explain, but those things often get tossed into your e-mail's spam filter, so they are easy to miss.  Take a look.  Then, if you have questions, submit a Support Case as directed.

    These things are almost never a really big deal, like getting an audit notice from the IRS or an eviction notice from the Sheriff.  Accountants are pathologically conservative, so they react to unexpected conditions by hitting a STOP button to keep things from getting worse.  The Governance Team is the same way.  They hit the STOP button when they spot some behavioral issue, to give people time to cool off.  So, take a deep breath, find that e-mail or wait for a response to your Support Case, and relax (or fake it).

    https://gyazo.com/4cdf0e87b93bb102e03f3e4e5c3d4e2a?fbclid=IwAR0SeyVknCP_H13BHlNsBK0glOctGF0cL6HpLetL-6aQrmDCcNvwjTQcC8Y i got this e-mail, does it mean now that i cant come back? it says terminated.. :( but it was not my main avi, its one of my alts that was reported

    On 8/6/2020 at 10:06 PM, Nick0678 said:

    Your account is on hold so do what it says, write a support ticket.

     

    On 8/6/2020 at 10:03 PM, Cindy Evanier said:

    Check your email, especially spam folder.  If LL have put your account on hold they will email you.  You should also follow the link to support and file a ticket asking them to look into it.  Don't panic 

     

    On 8/6/2020 at 9:41 PM, cloudberrys said:

    https://gyazo.com/4a8687b5a8c93079c2e42f0649baddd8 i got this when i was gonna check my page, and this when i was gonna log in, https://gyazo.com/d6a486dc8696e807211071ee165a419e am i being hacked??? or is sl shutting me down??? please help me, and i have no one to talk to and i need help

     

    On 8/6/2020 at 10:17 PM, Alwin Alcott said:

    could be reported, or in a line of fraudulous handling in L$., or bad behaviour, or..... you'll know best if you did something wrong.
    It also could be a totally innocent thing at your side, and your account get released fast.

     

    On 8/6/2020 at 10:21 PM, Alwin Alcott said:

    told by others , and the viewer itself in the message :  ... send a ticket.
    Nobody here on the forums is able to answer you on details.

     

    On 8/6/2020 at 10:25 PM, Alwin Alcott said:

    yes there is live support for premium members, all the rest has to be done by tickets, there are links to the support page on every main section pages of the forum. https://support.secondlife.com/create-case/

     

    On 8/6/2020 at 10:34 PM, Cindy Evanier said:

    I don't know what you mean by email but if you mean reply to your support ticket, that might take time as you will be in a queue of other support tickets and we are just residents like you. Nobody will know how long that might take

     

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