[Forced log out because of Region?]

The replaced router seems to have fixed my problem. Have not experienced a disconnect since. 

[Forced log out because of Region?]

Without a doubt I will be trying a replacement first with Comcast. It just randomly restarted itself as I was in the middle of a game.

[Forced log out because of Region?]

Even if I "Catch it" I wouldnt even know. I'm not very computer savy. So if it was the router. I wouldn't know what is a better router. I'm doing as much as I can that I understand. But using TRACERT goes over a line of understanding that I dont have.

[Forced log out because of Region?]

The router is rented through Comcast and SL is the only place I'm having trouble.  I dont want to make a decision like that unless i know 100% that it's the router.

[Forced log out because of Region?]

I'm going through the steps. I have the Ip address I'm using but I don't see where in Speedtest I can test a direct Ip address

[Forced log out because of Region?]

 Error[Http_502] cannot access url 'https://sim10152.agni.lindenlab.com:12043/cap/9eaf3d48-c915-02f5-8f13-679c8d8b8bae' because Bad Gateway

I see that error over and over. Can that be a cause? A bad Gateway?

[Forced log out because of Region?]

https://docs.google.com/document/d/1nGt_hvoRwXz75C7LVcJIoDmvK_Ngd17Gy_z42o8DGos/edit

 

I copied the log file down so I have it on record. But I don't know where I suppose to be looking.

[Forced log out because of Region?]

Thank you.  I use Firestorm right now. I found the log and see a few lines that say warning. Next time I get disconnected, I will take a look. I hope the "End Message Log Summary" is what I am supposed to look at.

[Forced log out because of Region?]

I have 2 open Support tickets on the Firestorm forum.

The first one here. The person stopped talking to me. https://jira.phoenixviewer.com/browse/SUP-18496

The second one here. 2 Weeks with no reply. https://jira.phoenixviewer.com/browse/SUP-18718

I was told to make the 2nd one by the people in Firestorm support group. All they tell me now is to wait till someone replies to my ticket and ignore me.

I've done everything the first ticket told me to do with no changes. Changing my DNS to Google Public DNS. Restarting the router. Setting my network setting to 500, 750, 1000, 1250 and 1500. My speed test is relatively the same. I live in Chicago and the only real difference in the Arizona speed test is the ping. Changing my graphics setting. Having everything that is using the internet turned off. Steam, web browsers, Discord, all turned off. Tried turning off my Anti-Virus in hopes that it was blocking something. My hopes are that I am just overthinking this and the answer is simple. I will take pictures of each tab in my setting and send it to someone if I need to.  I just want to fix it.

[Forced log out because of Region?]

Hello again. I'm back still with the same problem. I've mostly just been dealing with it but I would like to try and find a fix. Here is my Help>About

Firestorm 5.0.7 (52912) Jun 13 2017 03:57:58 (Firestorm-Releasex64) with OpenSimulator support
Release Notes

You are at 190.5, 177.6, 2,202.1 in Samwise located at sim10715.agni.lindenlab.com (216.82.53.77:13004)
SLURL: http://maps.secondlife.com/secondlife/Samwise/191/178/2202
(global coordinates 283,327.0, 267,186.0, 2,202.1)
Second Life Server 17.07.27.327933
Release Notes

CPU: Intel(R) Core(TM) i7 CPU       X 990  @ 3.47GHz (3471 MHz)
Memory: 24568 MB
OS Version: Microsoft Windows 10 64-bit (Build 15063)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: Radeon (TM) RX 480 Graphics

Windows Graphics Driver Version: 22.19.0662.0004
OpenGL Version: 4.2.13491 Compatibility Profile Context 22.19.662.4

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.47.0 OpenSSL/1.0.1i zlib/1.2.8
J2C Decoder Version: KDU v7.9.1
Audio Driver Version: FMOD Ex 4.44.61
LLCEFLib/CEF Version: 1.5.3-(CEF-WIN-3.2526.1347-32)
LibVLC Version: 2.2.4
Voice Server Version: Vivox 4.6.0017.22050

Settings mode: Firestorm
Viewer Skin: Firestorm (High Contrast)
Window size: 1920x1017 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 96 m
Bandwidth: 1000 kbit/s
LOD factor: 2
Render quality: Medium-Low (2/7)
Advanced Lighting Model: No
Texture memory: 2048 MB (1)
VFS (cache) creation time (UTC): 2017-5-23T3:25:52 
Built with MSVC version 1800
Packets Lost: 0/1,735 (0.0%)
August 19 2017 23:38:52 SLT

[Forced log out because of Region?]

Also . A friend recommended using Firestorm Viewer. Any thoughts?

[Forced log out because of Region?]

59 minutes ago, Rolig Loon said:

Yup, that's what's doing it.  Your ping time just before you were dropped from SL shot up to 10,000 msec.  You were so far out of sync with the servers that they lost track of you.  Unless everyone else in the region was dropped at the same time, the culprit is likely your own Internet connection.  You seem to have plenty of bandwidth, not that SL really needs very much.  The problem is that something has stalled transmission briefly, so that instead of taking just 93 msec to travel between your computer and the servers, it's taking 10 seconds.  If you haven;t already rebooted your router, do it now.  If you're on a wireless connection, use a cable or DSL connection instead.  Many people have no trouble at all with wifi, but it's not supported or recommended by Linden Lab, because there's too much chance of signal loss or corruption.  Check all your cables and connectors.  Ask your ISP to check the connector at the street, too, if necessary. 

FWIW, ping time typically spikes when you teleport, because it takes the servers some time to realize that you have changed position radically.  That's normal, but the spike is usually on the order of a couple of hundred msec, and it's very brief.  The servers recalculate your position and ping time drops back very rapidly.  I suppose that it's possible that a very busy server -- having to deal with a lot of teleports and rezzing and managing physical objects -- could lag enough to drop your connection, if it was already a bit wobbly.

Thank you for the quick reply.   I will try to reboot the router.   I am hard lined with a desktop. The modem/router stands on my desk. It seems to happen more if I can many web browser tabs open. I also notice it more in cramped areas with a lot of items that use poses. I will get back when I can after I reboot and try it for a while.

[Forced log out because of Region?]

Hello. I've been having this problem for a little while now. Usually during a RP session so it is rather irritating. Sometime I can not move my avatar or type in text. After a short while I will get a prompt that says "Darn. You have been logged out of Second Life. This region may be experiencing trouble. Please check your connection to the internet." Sometimes the prompt just pops up  I know for a fact it is not my internet. Is this something I can fix?  I saw in a forum to press CTRL Shift 1 to bring up the stats after the DC. I am not afk. My complexity is around 60-70k. The Ping Sim is normally low until DC, less than 100ms. Stats are right when It says I'm disconnected then once I re-log back into Second Life.