[credit not showing up on paypal]

Thank you for your help! i called and it turns out on rare occasion the credit comes in an email and you have to accept the money in the email, it links you to paypal where you sign in and then you go to the front page of your paypal account and click the "accept payment" button.  

[credit not showing up on paypal]

So i processed some credit and it says the transaction was completed but the money is not showing up in my papal account nor in my bank account. where is my money?