[i just joined & chose an avatar - but it didn't work - I not have one - I am a cloud with no avatar]

i just joined & chose an avatar - but it didn't work - I not have one - I am a cloud with no avatar

Now I bought an avatar it says (worn on right hand) - but i am still a cloud - so I try to remove it & I get message - "Could not put on outfit.  The outfit folder contains no clothing, body parts or attachments."  but I am wearing a HFL Axis - Complete Male Avatar (boxed) (no transfer) (worn on right hand)

I am totally a cloud & not know what to do - please someone help.