Several weeks ago I could not long in for about 5 days. I kept getting an error message after I put my password in. At first I could see the normal screen image with the razz bar, but after a couple of seconds I got a dialog box that I could not connect. Suddenly it was all back to normal. Then again I had the problem for about a day, then magically it fixed itself and I was back to normal. Then last night I had the problem again and for 24 hours now cannot log in. My firestorm version is up to date. How do I fix this or what is the process to open a trouble ticket. It seems to be a recurring problem now. I have fairly fast internet and I have same issue on my desktop and laptop.
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Knew Kidd
in Technical
Posted
Several weeks ago I could not long in for about 5 days. I kept getting an error message after I put my password in. At first I could see the normal screen image with the razz bar, but after a couple of seconds I got a dialog box that I could not connect. Suddenly it was all back to normal. Then again I had the problem for about a day, then magically it fixed itself and I was back to normal. Then last night I had the problem again and for 24 hours now cannot log in. My firestorm version is up to date. How do I fix this or what is the process to open a trouble ticket. It seems to be a recurring problem now. I have fairly fast internet and I have same issue on my desktop and laptop.