[HI, I am unable to get into the game. When i log i cannot get past loading world]

HI, when i log into SL viewer i cannot get any further than loading world, i have tried log in to welsh and pooley as well as second life. This has been for almost the las 12 hours. I even started a fresh account, and cannot get in with that either

My graphics drivers are up to date AMD, 

 

Second Life 3.7.24 (297623) Dec 19 2014 06:55:47 (Second Life Release)
Release Notes

CPU: AMD FX(tm)-6300 Six-Core Processor (3492.44 MHz)
Memory: 16342 MB
OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: AMD Radeon R9 200 Series

Windows Graphics Driver Version: 8.17.0010.1333
OpenGL Version: 4.2.13283 Compatibility Profile Context 14.501.1003.0

libcurl Version: libcurl/7.38.0 OpenSSL/1.0.1h zlib/1.2.8
J2C Decoder Version: KDU v7.0
Audio Driver Version: FMOD Ex 4.44.31
Qt Webkit Version: 4.7.1 (version number hard-coded)
Voice Server Version: Not Connected
Built with MSVC version 1600

[My items disappeared from my inventory]

none of these issues worked. one day the items were there, i log in 2 days later and all my purchases and goods have disappeared, not in lost and found or anywhere else transaction history is not there either. .It's almost like a brand new accoutn.

[i've had to reformat my pc, and all my purchases have disappeard including my HUD]

Hi, Ive reformated my pc, and since logging back in all my purchases and history have disappeared. How do i get them back?.