[Orange Ghost won't go away!!!]

Ok, so on my wifes land there is a orange cloud of me floating on the land that won't go away, even when i log on it doesn't go away, it floats there with a name over its head with this as a name: (???) (???). How do we get rid of it?? please help!

The cloud of me is still there even when i log out and remains there when i log back in, I know it's me because my name shows up for it on my scanner, I've tried everything in that link thats posted, but none of it seemed to work. i need to remove this ghost from our land. HELP!

 

All is good again! the land was restarted and the ghost is gone!! YAAAAYY!!

[Lost sound buttons]

After i crashed on firestorm i lost my sound buttons how do i get them back?? I lost the toggle button for music and the master volume control buttons