[Im just smoke, cloud. Someone help me plis....]

Hello guys,

 

ive some problems with my ava. Everytime im log in im always smoke, cloud. im using 2 viewers. firestrom and sl viewer. im already clear cached form sl viewer. and it sstill same. still cloud. even im using firestrom, im just smoke. and if im check on my C theres no appldata on my users. 

 

I need help for my ava. i want to fix it.

 

Thanks before & after