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hi i had the same problem ,,, we tried everything phoenix told me to do ,,,nothing worked ,,so i decided to take my shoes off ..and poof there i was dressed, a person said ,i was dressed,,then he asked what did i do ,,i said it was my shoes ,,what i am trying to say ,it can be something you are wearing ,so take off your outfit and shoes and try a different outfit and shoes ,,goodluck