[Unable to login, username and passwords are correct.]

Alright. I told them in the Email that the case wasn't loading. Are you saying that I should send them another email asking if they got my certificate, along with the date and time that I sent it?

 

Thank you for all of this help, by the way.

[Unable to login, username and passwords are correct.]

Okay, they asked me for an ID and I sent them a scan of my birth certificate, but I just sent them an Email and not a reply to the case since it wouldn't load, will that still work? I'm just paranoid that they didn't get it, since it's taking them a long time to reply.

[Unable to login, username and passwords are correct.]

thank you, I created a case but now it won't allow me to view it.

[Unable to login, username and passwords are correct.]

Whenever I attempt to log in to the website, it displays this information:

 

My Account

Are you having a little trouble with your password or security
question? We can get this straightened out by talking to you.

Call us at (866) 476-9763 or you can submit a support case

 

nothing else. it does not say my username or password are incorrect, but it does not say I am logged in. This doesn't work on the marketplace either.

 

when I try to log in with the SL viewer, it says this:

Login Failed.

We are unable to complete your request at this time.

 

I have tried logging in with both Second Life Viewer 1 and Second Life Viewer 2.

 

I joined second life back when I was 15 or so, when the teen grid was still being used. I SHOULD be able to get on the main grid now, however, because I turned 16 on march 18. Maybe there is something wrong with my birthdate on my account?

  I am able to log in with another account.

  I am using a Mac with Firefox.

  My username is Rupa Canieri on the account I can't log in with.