Hi Cinder,
thanks to bringing this case to my attention. I apologize if there has been an issue unresolved for you. Please rest assured that if there's an issue, our team will care about it, even if it takes sometimes a while to get in touch with the opposing party. I'll have a look into this issue and will contact you in-world when i've been able to gather more information about it.
Dirk Klees
Lionheart Estate Owner