[My friend never receives items from market place, even when I buy them as gift]

I sent items to a friend and she never received them, the money didn't even leave my account and said it was pending payment but I had lindens, she often doesn't receive items from market place, hope you can help me

 

 

[my feet are stuck in the ground. I'm not wearing an alpha layer, nothing seems to be working :( help]

my feet are stuck in the ground. I'm not wearing an alpha layer, nothing seems to be working :( help

[my AO is not working]

its attached but not overriding my avi

[my AO is not working? its attached]

my AO wont work, help please