I Cant buy a voice morph pack. Anyone else with this problem?

[PhilJ Burt]

I Know I started this in the 'Answers' Category, but i find the forum format easier to use.

Link to my original question:

http://community.secondlife.com/t5/Technical/I-Cant-buy-a-voice-morph-pack-Anyone-else-with-this-problem/qaq-p/1126369#M14041

 

My Question was ......

I Cant buy a voice morph pack. Anyone else with this problem?

The error message I get is:

Sorry, there was a problem activating your new voice font pack at this time, please try again later. Refunding your money.

 

I have tried on 2 computers using Firestorm 2.5.2.16922 (64bit ubuntu 11.04 + Mac OS X 10.5) in case it was a viewer issue. (I tried other viewers on ubuntu; but other v2 viewers wont even start - even LL's viewer. not tried on the Mac yet)

I have been around Voice Island the last few days, and some people I met there are having troubles too.

 

if LL is having difficulties or withdrawing the service I would of expected to read about it somewhere. So im wondering if Ive got something set up wrong. (Please ask if anyone needs more details about my computers)

 

Phil :)

 

EDIT: also tried official v3.0.3 it complains about not having ia32 libs (but i know they are installed), gonna try also dev ver 3.06 on ubuntu. I will try also on the Mac when I get access to it.

 

EDIT 2: view console dump ...

http://pastebin.com/G92ZeAx9

to see how v3.0.3 crashed



[Viviana Baguier]

I think voice morphing works only in viewer 2, i had some problesm testing voices on viewer 3.

[PhilJ Burt]

Im running a viewer 2. (Firestorm 2.5.2) it even allows me to listen to the voice morph preview -- it just will not let me purchase.

[Blake Staebel]

I am having the same problem

[PhilJ Burt]

What viewer are you using Blake?

is it LindenLabs own (from secondlife website), or Firestorm, or something else.

just so we can locate the problem. (got the feeling problem is with LL, and not our viewers)

[PhilJ Burt]

I would like to know from anyone that has been able to buy a voice pack recently.

I tried again this morning and it still doesnt work, ive talked to other people in world and they still cant.

If anybody knows whats going on, i would be happy to hear from you.

Or would it be better to ask LL directly?

[PhilJ Burt]

I opened a support ticket / case - about 2 days ago about this issue, so far i have had no reply

[PhilJ Burt]

My support ticket has been answered, a jira has been opened - Thanks Its Braham

 

here is my message about the jira:

The problem you are having has been reported as a bug in our Jira bug tracker, We currently have this submission located at

https://jira.secondlife.com/browse/SVC-7341

[mimi2131]

Yes, me too. I've tried countless times over the last few days with the same result as you. I've also put in a ticket which has been acknowledged, but with no fix as yet.  This is very important to me as I have damaged vocal chords, I can only talk in a whisper,  and the voice morph enables me to sound normal.

[PhilJ Burt]

Thanks mimi, although I think they will just refer you to the JIRA link that I shared in my last post. (thats what they did to my ticket)

What you should now do is click that link, and on that page click the vote link/button so that we stand together and be counted on this issue.

[mimi2131]

Ok Phil, I've done that & sent an email to the SL office, so we just wait and see now.

 

[PhilJ Burt]

Something is happening, a Linden has Triaged the issue. (see the JIRA https://jira.secondlife.com/browse/SVC-7341)

Does anyone know what happens now, and how long it will take?