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Our community blogs

  1. Hello, Second Life creators and shoppers! In our constant efforts to enhance your shopping experience, we will be doing some infrastructure updates. While this is undoubtedly a positive step towards a more robust platform, it means there will be a brief period of downtime. We understand the inconvenience this may cause, and hope to minimize it!

    Scheduled Downtime:

    On Wednesday, May 31st, we will conduct a scheduled maintenance update that requires approximately one hour of downtime. During this period, the Second Life Marketplace will be temporarily inaccessible. Please note that during this downtime all shopping carts will be reset. This means that any items currently in your shopping cart will not be saved. 
    We don’t want you to lose any items you had been keeping in your cart to purchase later, so please consider taking these steps below to keep track of them.  

    Preparing for the Update:

    To mitigate any inconvenience caused by the shopping cart reset, we recommend taking the following steps:

    1. Finalize Your Purchases: Before the scheduled maintenance, we advise completing any pending transactions in your shopping cart. This will ensure that you don't miss out on any items you intended to purchase.

    2. Make a List: Consider keeping the items you aren’t ready to purchase in either your favorites or your wishlist (you could even share your wishlist with your friends if you’d like!). This way, you can come back to them whenever you’re ready. 

    We know it’s disruptive and we appreciate your patience while we work to upgrade the marketplace. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

    Stay tuned for more updates and happy shopping!

  2. GBTH - 4.png

    "For the first time at the GBTH is Grant Valeska - a man who probably needs no introduction. In his 13 years on the platform, he has become one of Second Life's most well-known stylists and photographers, never ceasing to evolve and transform his practice. In the interview below, we discuss his upcoming exhibition, his creative process, and what continues to drive him forward." Read more on the blog.

  3. Strawberry Linden
    Latest Entry

    By Strawberry Linden,


    Today's Second Life pic of the day is, a stunning capture of a tender moment, by Dora.


    For a chance to have your image featured as the Second Life pic of the day, submit your work to the Official Second Life Flickr Group.
    For a chance to be featured in our #SLFeature Instagram stories, follow and tag us on Instagram.

    Connect with Second Life on Social Media.
    Signup for the Second Life Weekly Email Newsletter.

  4. As you may know, Second Life is soon adding the ability to import and edit GLTF Physically-Based Rendering (PBR) Materials. This upgrade to Second Life's graphics engine allows for more realistic surfaces, better reflections, and a more modern workflow for artists. You can learn more about PBR materials on our wiki, or try it out on the beta grid using its Release Candidate Viewer, available here.

    We thought we'd give you a sneak peek of one of the features we are working on next: high resolution PBR terrain textures. While this work is early in development, we will discuss ideas and development at the Content Creator meetings, which all residents are welcome to attend. In the near future, a PBR Terrain viewer will be available on the Alternative Viewers page. We look forward to your feedback, and in the meantime, enjoy the pictures!




  5. Happy Friday everyone! Spring is in the air and it’s time to sweep out some clutter to make room for new things to bloom. We’ve had many of you give us feedback on absentee store owners who don’t offer sales support for their products. You also told us about older products or spam that is creating clutter. In the past, there have been clean-ups of the marketplace to address these concerns that yielded a very positive response.  Keeping all this in mind we will be making the following changes:

    • If the Merchant hasn’t logged in in two years *and* a specific product hasn’t sold in 1 year (03/01/2022), the product will be unlisted.
    • If the Merchant hasn’t logged in in two years *and* the store hasn’t sold anything in 1 year, their store will be disabled.
    • This means that if a product has sold within the past year or has not sold but the seller has logged in within the last two years, that product listing will remain available on the marketplace.  If a store has products, which have sold within the past year, it will remain enabled.

    We are confident that a more lean selection of products and search results will benefit the shoppers as well as active creators on the SL Marketplace. Happy Shopping!

  6. The Concierge and Land User Group meeting is a monthly, public meeting for discussion and education on Second Life, useful to both Mainland Residents and Estate owners.

    Topics include any issues relating to Customer Relations/Support or concerning Land in general (mainland, islands, Linden Homes, estates, auctions, etc.).

    Join Wendi, Vix, and members of the Land team, on Wednesday at 12pm PT at Linden Estate Services.  All are welcome.


    Keep up to date with all of our user group meetings on our wiki and public calendar.

  7. Hi Everybody! 

    I would like to introduce a new member of the Linden Support team, Boxy 5000. 

    Boxy 5000 is a virtual assistant/support bot trainee. 

    But wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot. 

    We are learning from some design flaws and moving forward with a more advanced bot. Boxy 3000 has been re-invented and given an extra 2000! 

    But wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. 

    The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)

    Boxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request. 

    Boxy has uses for all residents, from early adopters to fresh new faces. 

    For new and more casual residents Boxy is available to help them find the support they need. 

    For our seasoned veterans Boxy can offer support options for some specific requests. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!

    Boxy will continue to learn as we go. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries. 

    We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. It is however meant to help when we are unavailable or may be experiencing higher call volumes. 

    For premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. Utilize Boxy to help better explain your issue once you are transferred to a support representative. Outside of office hours Boxy can help or create a ticket for when we are back in the office.

    The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.

    Anyone interested in saying hello to Boxy can access it by logging into our support portal. The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen.  

    Boxy 5000.jpg

    Boxy 5000, it’s advanced… 

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