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  1. Linden Lab
    Latest Entry

    By Linden Lab,

    Pride 2023.jpg

    It’s Pride Month, a time when we embrace the beauty of diversity and equality, and commemorate the resilience of the LGBTQIA+ community. While traditional methods of celebration have been a staple, it's also a tradition to see the world of Second Life sharing the colors of Pride.

    Throughout the month of June, Second Life Residents will be attending parties, parades, talent shows, and art shows hosted in our beloved virtual world, here are just a few of the events that you can participate in.

    One event that has already kicked off is Pride At Home - watch our community video for some highlights and teleport over today!

    Check the LGBTQ+ category on the Destination Guide for more Pride-related destinations and events, including Second Pride and SeraPride!

    Celebrating Pride in Second Life is about embracing diversity, promoting equality, and forging global connections. It provides a unique platform where people can express their identities freely, engage in meaningful dialogue, and stand in solidarity with the LGBTQIA+ community.

    This Pride Month, whether you're donning your avatar's rainbow attire or marching in a virtual parade, remember the essence of the celebration: love is love, no matter the realm or reality.

    Happy Pride from all of us at Linden Lab!  ️‍🌈

    Pride 2023.png

  2. Ryan Schultz - 8.jpg

    "As my regular blog readers know, I have a drag queen avatar in Second Life, named MissDrag, and I have written about creating a look for her many times before on this blog..." Read more on the blog.

  3. Dora.jpg

    Today's Second Life pic of the day is, a stunning capture of a tender moment, by Dora.


    For a chance to have your image featured as the Second Life pic of the day, submit your work to the Official Second Life Flickr Group.
    For a chance to be featured in our #SLFeature Instagram stories, follow and tag us on Instagram.

    Connect with Second Life on Social Media.
    Signup for the Second Life Weekly Email Newsletter.

  4. As you may know, Second Life is soon adding the ability to import and edit GLTF Physically-Based Rendering (PBR) Materials. This upgrade to Second Life's graphics engine allows for more realistic surfaces, better reflections, and a more modern workflow for artists. You can learn more about PBR materials on our wiki, or try it out on the beta grid using its Release Candidate Viewer, available here.

    We thought we'd give you a sneak peek of one of the features we are working on next: high resolution PBR terrain textures. While this work is early in development, we will discuss ideas and development at the Content Creator meetings, which all residents are welcome to attend. In the near future, a PBR Terrain viewer will be available on the Alternative Viewers page. We look forward to your feedback, and in the meantime, enjoy the pictures!




  5. Happy Friday everyone! Spring is in the air and it’s time to sweep out some clutter to make room for new things to bloom. We’ve had many of you give us feedback on absentee store owners who don’t offer sales support for their products. You also told us about older products or spam that is creating clutter. In the past, there have been clean-ups of the marketplace to address these concerns that yielded a very positive response.  Keeping all this in mind we will be making the following changes:

    • If the Merchant hasn’t logged in in two years *and* a specific product hasn’t sold in 1 year (03/01/2022), the product will be unlisted.
    • If the Merchant hasn’t logged in in two years *and* the store hasn’t sold anything in 1 year, their store will be disabled.
    • This means that if a product has sold within the past year or has not sold but the seller has logged in within the last two years, that product listing will remain available on the marketplace.  If a store has products, which have sold within the past year, it will remain enabled.

    We are confident that a more lean selection of products and search results will benefit the shoppers as well as active creators on the SL Marketplace. Happy Shopping!

  6. The Concierge and Land User Group meeting is a monthly, public meeting for discussion and education on Second Life, useful to both Mainland Residents and Estate owners.

    Topics include any issues relating to Customer Relations/Support or concerning Land in general (mainland, islands, Linden Homes, estates, auctions, etc.).

    Join Wendi, Vix, and members of the Land team, on Wednesday at 12pm PT at Linden Estate Services.  All are welcome.


    Keep up to date with all of our user group meetings on our wiki and public calendar.

  7. Hi Everybody! 

    I would like to introduce a new member of the Linden Support team, Boxy 5000. 

    Boxy 5000 is a virtual assistant/support bot trainee. 

    But wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot. 

    We are learning from some design flaws and moving forward with a more advanced bot. Boxy 3000 has been re-invented and given an extra 2000! 

    But wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. 

    The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)

    Boxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request. 

    Boxy has uses for all residents, from early adopters to fresh new faces. 

    For new and more casual residents Boxy is available to help them find the support they need. 

    For our seasoned veterans Boxy can offer support options for some specific requests. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!

    Boxy will continue to learn as we go. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries. 

    We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. It is however meant to help when we are unavailable or may be experiencing higher call volumes. 

    For premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. Utilize Boxy to help better explain your issue once you are transferred to a support representative. Outside of office hours Boxy can help or create a ticket for when we are back in the office.

    The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.

    Anyone interested in saying hello to Boxy can access it by logging into our support portal. The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen.  

    Boxy 5000.jpg

    Boxy 5000, it’s advanced… 

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