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  1. Linden Lab
    Latest Entry

    By Linden Lab,

    This week we are shining a spotlight on Damian Zhaoying, a Second Life veteran that brings a wealth of community building experience and translation services to our virtual world. He also runs the popular Spanish Community Gateway, Ayuda Virtual.

    Damian also supplied the questions and answers in Spanish for our Spanish community members. Please keep scrolling for Spanish!

    DamianZhaoying.jpg

    How long have you been in Second Life and how did you first hear about it?

    Since December 2006, a little more than 15 years ago. In the middle of 2006 a relative asked me to help her improve her PC with a graphics card and, after doing so, she showed me what the improvement was for. It was SL, she showed me the world, what could be done, and the possibilities to create and socialize. I made an account, but I didn't understand how to
    handle it and then I lost it. In December I wanted to try again and, already with this account, I ended up fascinated by everything that can be done and achieved here.

    AyudaVirtualCulturalZone.jpg

    Can you share more information about your Second Life Community Gateway region, Ayuda Virtual, and what kind of support the destination offers Second Life Residents.

    Ayuda Virtual is a Spanish-speaking community that is part of the Community Gateway project and we want to help new users take their first steps in Second Life and show them everything they can do in this world. We also want them to feel comfortable in our community, feel they belong to it, have a place to be, talk, meet, socialize, share, learn and teach. In addition, we believe that Second Life is an important platform to spread the different cultural expressions of our users - musicians, painters, poets, and more. We have exhibitions and talks on topics that are of interest to the community. Our teachers teach users different disciplines, such as construction, blender, scripts, English, role play, avatar appearance, and anything that is useful for them.

    AyudaVirtualTutorialZone.jpg

    Have you dabbled in content creation in Second Life?

    I have created small, simple, and not so simple things, usually for personal pleasure or to be used in our Ayuda Virtual community, mainly working with scripts.

    AyudaVirtual_WeddingGarden.jpg

    You do Spanish translations for the Singularity and Firestorm viewers, are translation services something you offer to everyone?

    I offer my translation services from English to Spanish to anyone who needs it. In addition, I also offer it to Creators (often free of charge), mainly so that users in the Spanish-speaking community can have products in their own language.

    AyudaVirtualBeach.jpg

    Tell us about some of the other Residents in SL that inspire you and whose work you admire.

    I admire several, especially when it comes to communicating news to the Second Life community. Since I have my own news blog in Spanish, my references in this area are Inara Pey and Nalates Urriah. On the other hand, I admire my co-owner of Ayuda Virtual, Córdoba Cluny, for her ability to work and organize, which allows our community to grow and develop.

    AyudaVirtual_Club.jpg

    Where can people see more of your work? Please share links to your sites and social media accounts.

    Personal Blog  
    Personal Twitter  
    Ayuda Virtual Blog  
    Ayuda Virtual Twitter  
    Ayuda Virtual Youtube  

    Watch this promotional video about the Ayuda Virtual community:

    We hope you enjoyed learning more about Damian and his quest to educate and provide a safe space for the Spanish speaking community.

    Each of these weekly Spotlight posts will feature a different Resident to showcase the spectrum of experiences and personalities found in our virtual world. If you have created something inworld that you’re proud of, or have had a deeply meaningful experience that could brighten someone else’s day, please sign up! More info here: https://second.life/spotlight-signup. 

     

    Spanish translation provided by Damian Zhaoying:

    ¿Cuánto tiempo llevas en Second Life y cómo te enteraste por primera vez?
    Poco mas de 15 años, desde diciembre de 2006. A mediados de 2006 un
    familiar me pide le ayude a mejorar su PC con una tarjeta gráfica y,
    luego de hacerlo, me muestra para que era la mejora. Era SL, me muestra
    el mundo, que se podía hacer y las posibilidades para crear y
    socializar. Hice una cuenta, pero no entendí como manejarme y luego la
    perdí, en diciembre quise volver a intentarlo y, ya con esta cuenta,
    terminé fascinado por todo lo que aquí se puede hacer y lograr.

    ¿Puede compartir más información sobre su región de Community
    Gateway, Ayuda Virtual y qué tipo de apoyo ofrece el destino a los
    residentes de Second Life?

    Ayuda Virtual es una comunidad de habla hispana integrante del proyecto
    Comunnity Gateway y buscamos ayudar a los usuarios nuevos a dar sus
    primeros pasos en Second Life, mostrarles todo lo que pueden hacer en
    este mundo. También queremos que se sientan cómodos en nuestra
    comunidad, la sientan propia, tengan un lugar donde estar, conversar,
    conocer, socializar y compartir, aprender y enseñar.
    Además, creemos que Second Life es una plataforma importante para
    difundir las distintas expresiones culturas de nuestros usuarios.
    Músicos, pintores, poetas. Tenemos exposiciones y charlas sobre temas
    que son de interés para la comunidad. Nuestros profesores enseñan a los
    usuarios distintas disciplinas, como ser construcción, blender, scripts,
    inglés, role play, apariencia del avatar y todo aquello que sea de
    utilidad para los usuarios de nuestra comunidad.

    También tienes un negocio en Second Life, cuéntanos más sobre él y
    cómo llegaste a la creación de contenido.

    No realmente, no tengo negocio aunque muchas veces he pensado en
    tenerlo. He creado cosas pequeñas, simples y no tan simples, normalmente
    lo hago por gusto personal o para ser utilizado en nuestra comunidad
    Ayuda Virtual, principalmente trabajando con scritps.

    Haces traducciones al español para los espectadores de Singularity y
    Firestorm, ¿los servicios de traducción son algo que ofreces a todo el
    mundo?

    Ofrezco mis servicios de traducción del inglés al español a todo aquel
    que lo necesite. Además, suelo ofrecerlo a creadores (muchas veces, sin
    cargo), principalmente para que los usuarios de la comunidad de habla
    hispana puedan tener productos en su propio idioma.

    Cuéntanos sobre algunos de los otros Residentes en SL que te inspiran
    y cuyo trabajo admiras.

    Realmente no tengo algún usuario relevante que me inspire, aunque admiro
    a varios, especialmente en lo que es comunicar novedades a la comunicad
    de Second Life. Como tengo mi propio blog de noticias en español, mis
    referentes en ese ámbito son Inara Pey and Nalates Urriah. Por otro
    lado, admiro a mi copropietaria de Ayuda Virtual, cordoba Cluny, por su
    capacidad de trabajo y organización que permite que nuestra comunidad
    crezca y se desarrolle.
     

  2. Hikaru Enimo - 3.png

    "On our cover is Animaldj, Owner-Designer of CODEX. He has a huge collection of accessories crafted over the years and continues to upgrade his craft to make products to suit all your styling needs." Read more on the blog.

  3. Nadjanator.jpg

    It's Monday and Nadjanator is dressed for success and back to the grind!

    For a chance to have your image featured as the Second Life pic of the day, submit your work to the Official Second Life Flickr Group, but don't forget to read the rules!

    Connect with Second Life on Social Media:
    Instagram | Facebook | Twitter | YouTube | Flickr | Pinterest | TikTok | Reddit | LinkedIn

  4. We will be performing an update to the Second Life Login service on Monday, April 11th beginning at approximately 9:00 AM PDT and expected to complete before 10:00 AM PDT. Viewer logins will be unavailable for a portion of this maintenance period.

    This update includes a fix to new device email notifications for newly created accounts, performance improvements for the viewer login handshake, and improvements to metrics and diagnostics for our internal tools. Most of these changes are behind the scenes and should not change the login experience for Residents once the maintenance is completed.

    If you experience viewer login issues during the deployment window, please wait and try again later. Keep an eye on the Second Life Status Blog for updates. Thank you for your patience!

    UPDATE: The maintenance is now completed.

  5. Happy May!

    Today's Web User Group meeting has been canceled. We will be back next month on June 1st. Remember to keep an eye on our wiki page and the Second Life public calendar for all updates about user group meetings' dates, timings, and topics.

    See you next month!

  6. The Concierge and Land User Group meeting is a monthly, public meeting for discussion and education on Second Life, useful to both Mainland Residents and Estate owners.

    Topics include any issues relating to Customer Relations/Support or concerning Land in general (mainland, islands, Linden Homes, estates, auctions, etc.).

    Join Wendi, Vix, and members of the Land team, on Wednesday at 12pm PT at Linden Estate Services.  All are welcome.

  7. Hi Everybody! 

    I would like to introduce a new member of the Linden Support team, Boxy 5000. 

    Boxy 5000 is a virtual assistant/support bot trainee. 

    But wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot. 

    We are learning from some design flaws and moving forward with a more advanced bot. Boxy 3000 has been re-invented and given an extra 2000! 

    But wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. 

    The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)

    Boxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request. 

    Boxy has uses for all residents, from early adopters to fresh new faces. 

    For new and more casual residents Boxy is available to help them find the support they need. 

    For our seasoned veterans Boxy can offer support options for some specific requests. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!

    Boxy will continue to learn as we go. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries. 


    We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. It is however meant to help when we are unavailable or may be experiencing higher call volumes. 

    For premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. Utilize Boxy to help better explain your issue once you are transferred to a support representative. Outside of office hours Boxy can help or create a ticket for when we are back in the office.

    The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.

    Anyone interested in saying hello to Boxy can access it by logging into our support portal. The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen.  

    Boxy 5000.jpg

    Boxy 5000, it’s advanced… 

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