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  1. Featured News

    A group blog by Secondlife in General

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    Linden Lab

    Second Life University YouTube Thumbnail - Keira Tommy.png

    Class is back in session! Second Life University returns today at 10am PT with Second Life’s Support Operations Manager Keira Linden and Support Operations Supervisor Tommy Linden. Keira and Tommy will share some Governance tips for staying safe and enjoying your Second Life, as well as keeping your account secure.

    These are some of the topics they are planning to cover during the show: 

    Watch it live today at 10am PT on the Second Life YouTube channel. We will be monitoring the YouTube chat and answering your questions.

    Stay tuned for future updates about Second Life University. Happy learning!
     

  2. Community News

    A group blog by Second Life in General

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    Blogger Network

    Second Life Endowment for the Arts - 15.png

    "We invite you to a unique exhibit showing for 5 days only through Saturday August 13. ‘Flourish’ is both an art installation created as a precursor to a fantastic show to presented by our friends at WCPA." Read more on the blog.

  3. Inworld

    A group blog by Secondlife in General

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    Strawberry Linden

    Yan Frederic.jpg

    Happy Friyay! Yan Frederic's weekend plans look pawsitively pupperific! 🐶

    For a chance to have your image featured as the Second Life pic of the day, submit your work to the Official Second Life Flickr Group, but don't forget to read the rules!

    Connect with Second Life on Social Media:
    Instagram | Facebook | Twitter | YouTube | Flickr | Pinterest | TikTok | Reddit | LinkedIn

  4. Commerce

    A group blog by Secondlife in General

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    Linden Lab

    Happy Wednesday!

    We’re writing to remind everyone that we’ll be holding our monthly Web User Group meeting today at 14:00 SLT in our usual meeting place, where we’ll be discussing our status with ongoing projects and our near future plans for our web properties. As always, we’ll leave plenty of time for Q&A from the community. We look forward to seeing you there!

  5. Tools and Technology

    A group blog by Secondlife in General

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    Linden Lab

    You may have noticed – or fallen victim to -- the unfortunate increase in server crashes last week. We apologize to everyone affected! 

    Here’s what happened:

    • On Thursday, June 30, just before the July 4 holiday weekend in the U.S, we released a change to my.secondlife.com.
    • Early on the following Tuesday, we noticed and started investigating a significant increase in server crashes. We also started receiving Support reports about these.
    • We determined that the web update in my.secondlife.com  included a library update which, unknown to us, dropped support for the texture format our servers expect.
    • This led to Viewers being unable to deal with newly updated textures, and under some circumstances the Server would attempt to be more helpful in opening those, than it should have been - and crashing. This is why some residents saw problems with their profile photos. 

    On Tuesday July 5, after we investigated and confirmed what was happening, the team quickly rolled back the web site change to prevent the creation of more broken textures. The web team identified these textures, then ran a script to convert them. This was completed by Thursday morning, July 7.

    The server team fast-tracked a fix to prevent servers from crashing. We were able to QA and release the fix to RC channels on the afternoon of Thursday, July 7 and then to the main SLS + Events channels on Friday, July 8.

    Lessons:

    • Second Life is big and complicated and fails in unexpected ways (we knew that!)
    • Library upgrades may need additional testing for dependencies we couldn’t imagine.
    • We work really well together when Second Life fails in unexpected ways                                                    

    Again, we apologize to everyone affected!

  6. Land

    A group blog by Secondlife in General

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    Linden Lab

    The Concierge and Land User Group meeting is a monthly, public meeting for discussion and education on Second Life, useful to both Mainland Residents and Estate owners.

    Topics include any issues relating to Customer Relations/Support or concerning Land in general (mainland, islands, Linden Homes, estates, auctions, etc.).

    Join Wendi, Vix, and members of the Land team, on Wednesday at 12pm PT at Linden Estate Services.  All are welcome.

  7. Tips and Tricks

    A group blog by Secondlife in General

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    Garry Linden

    Hi Everybody! 

    I would like to introduce a new member of the Linden Support team, Boxy 5000. 

    Boxy 5000 is a virtual assistant/support bot trainee. 

    But wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot. 

    We are learning from some design flaws and moving forward with a more advanced bot. Boxy 3000 has been re-invented and given an extra 2000! 

    But wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. 

    The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)

    Boxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request. 

    Boxy has uses for all residents, from early adopters to fresh new faces. 

    For new and more casual residents Boxy is available to help them find the support they need. 

    For our seasoned veterans Boxy can offer support options for some specific requests. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!

    Boxy will continue to learn as we go. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries. 


    We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. It is however meant to help when we are unavailable or may be experiencing higher call volumes. 

    For premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. Utilize Boxy to help better explain your issue once you are transferred to a support representative. Outside of office hours Boxy can help or create a ticket for when we are back in the office.

    The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.

    Anyone interested in saying hello to Boxy can access it by logging into our support portal. The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen.  

    Boxy 5000.jpg

    Boxy 5000, it’s advanced… 

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