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  1. SLU-EEP.jpg

    Class is back in session! Second Life University returns today with a pre-recorded video by Boston Blaisdale as he shows you how to enhance your virtual environment!

    Watch the premiere of the Environment Enhancement video at 9am PT: 

    Here is a glimpse at the topics he will cover in this video:

    • Where to find environment settings
    • Pin Environment menu to your screen
    • Shortcuts for some environment presets
    • Use Shared Environment
    • Copy Environment Settings from the Library to your Inventory
    • How to create a Settings folder if you don’t have one in your Inventory
    • Control lighting and shadows using Personal Lighting
    • Enable Advanced Lighting Model under Graphics in Preferences
    • Edit and Save your own Environment Setting by using the Fixed Environment Editor
    • Edit the Horizon and Density colors under the Atmosphere & Lighting Tab
    • Adjust the clouds under the Clouds Tab
    • Save your Environment
    • Create a new Environment from scratch
    • Edit Day Cycle
    • Step-by-step information about the Environment Editor  
    • Find and purchase Environment Settings from other Residents on the Second Life Marketplace  

    Stay tuned for future updates about Second Life University. Happy learning!

  2. Damien.jpg

    It's Trans Day Of Visibility and we are celebrating the courage and contributions of the transgender community in our virtual world - and beyond!

    Today's Second Life pic of the day is by Damien🏳️‍⚧️

    Visit the Transgender Resource Center in Second Life. The TRC has weekly support groups and is a safe place for Transgender people and their allies to join and talk about the issues they face. 


    For a chance to have your image featured as the Second Life pic of the day, submit your work to the Official Second Life Flickr Group.
    For a chance to be featured in our #SLFeature Instagram stories, follow and tag us on Instagram.

    Connect with Second Life on Social Media.
    Signup for the Second Life Weekly Email Newsletter.

  3. We have some important upgrades planned for our database back end. To ensure the best possible transition to the updated version, we're taking the extra precaution of taking the Second Life Marketplace and all USD payments offline from 5am - 8am SLT on April 6th, 2023. L$ transactions will not be impacted. As soon as the work is complete, we'll post an update on our Status Blog at status.secondlife.com, so be sure to subscribe to updates to be notified as quickly as possible. 

    We apologize in advance for this disruption and especially appreciate your patience as we prepare for future projects which depend on this work.

    While we aren't expecting any in-world problems once the maintenance is complete, if you notice any new issues with everyday operations that impact Second Life inventory - updating/copying/modifying items, changing outfits, giving an object to another Resident, etc. please let us know as quickly as possible. You can file a Jira issue to communicate directly with our development team, or contact our support team if that's more convenient. No one knows the world of Second Life as well as Residents, and we value your input and assistance as we continue to update the grid's fundamental technologies. Thank you!

  4. The Concierge and Land User Group meeting is a monthly, public meeting for discussion and education on Second Life, useful to both Mainland Residents and Estate owners.

    Topics include any issues relating to Customer Relations/Support or concerning Land in general (mainland, islands, Linden Homes, estates, auctions, etc.).

    Join Wendi, Vix, and members of the Land team, on Wednesday at 12pm PT at Linden Estate Services.  All are welcome.


    Keep up to date with all of our user group meetings on our wiki and public calendar.

  5. Happy Wednesday!

    We’re writing to remind everyone that we’ll be holding our monthly Web User Group meeting today at 14:00 SLT in our usual meeting place, where we’ll be discussing our status with ongoing projects and our near future plans for our web properties. As always, we’ll leave plenty of time for Q&A from the community. We look forward to seeing you there.

    Keep up to date with all of our user group meetings on our wiki and public calendar.

  6. Hi Everybody! 

    I would like to introduce a new member of the Linden Support team, Boxy 5000. 

    Boxy 5000 is a virtual assistant/support bot trainee. 

    But wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot. 

    We are learning from some design flaws and moving forward with a more advanced bot. Boxy 3000 has been re-invented and given an extra 2000! 

    But wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. 

    The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)

    Boxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request. 

    Boxy has uses for all residents, from early adopters to fresh new faces. 

    For new and more casual residents Boxy is available to help them find the support they need. 

    For our seasoned veterans Boxy can offer support options for some specific requests. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!

    Boxy will continue to learn as we go. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries. 

    We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. It is however meant to help when we are unavailable or may be experiencing higher call volumes. 

    For premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. Utilize Boxy to help better explain your issue once you are transferred to a support representative. Outside of office hours Boxy can help or create a ticket for when we are back in the office.

    The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.

    Anyone interested in saying hello to Boxy can access it by logging into our support portal. The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen.  

    Boxy 5000.jpg

    Boxy 5000, it’s advanced… 

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