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  1. On the Second Life team we are always talking about ways to improve the in-world experience. Often we hear from the Support team about problems with inventory loading times. We dug into this problem and discovered that many of you have inventories which may partially or never load, and even worse, can prevent you from logging in.  We have identified a couple of ways the Support Team can fix the most common issues for you.

    Starting Tuesday, June 21st, Support will implement a process to stabilize only those inventories affected.  For the small group of Residents this affects, you may see a change to the organization of your inventory, but all your objects are still there.  If you encounter any difficulty with your inventory, please reach out to our Support Team https://support.secondlife.com

    Why it’s important to organize inventory

    You can do your part to make your inventory load completely. Organizing your items into folders with fewer items at the same level can make a big difference:

    • Ease of use: Finding what you’re looking for when you want it
    • Saving money: Not buying something you already have because you can’t find it
    • Saves you time: Do you really want to scroll through thousands of folders looking for the outfit you bought last week?  Or is it faster to go into your Clothing Folder?  The Vehicles Folder?



    Start organizing your inventory early
    It’s a great idea to create a few top level folders which represent common things you buy such as  Hair, Jewelry, Shoes, etc.  Many people also organized clothing into categories.


    Get rid of demos
    When buying a demo and trying it out, you know pretty fast if you like it -- and usually if you do, you buy the non-demo version soon after. As a result, search for demos in my inventory and if you no longer need them, move them all in the trash.

    Clean your trash out regularly
    And speaking of trash, it’s much easier to catch an accidental deletion when you’re only looking through a few dozen folders versus thousands of items.

    Renaming Folders
    Did you just buy an exceptional item but the folder’s named in a way that it doesn’t identify what it is?  Rename it. Think about naming an item “long lace dress with high neckline - Red”.  Your own name for an item is more meaningful to me than “**~~XX BRANDNAME~~** Tiffany Red”

    Clean out Lost and Found 
    If things are returned to you or possibly detached, they may appear or get returned to your Lost and Found folder.  Many times it’s going to appear as a Coalesced Object (a collection of different objects returned as one mass, shown with an orange box icon with a bite taken out of it).  


    Rezz these coalesced objects and take each item back into your inventory so you can find them again.  Sandboxes are a great place to do this.

    Don’t have a Lost And Found folder? That’s great! It means you don’t have anything in it!

    Move things out of your Received Items Folder 
    You can wear and use items directly from your Received Items section (at the bottom of your inventory window). But it’s not a good place to keep them long-term. Take a moment each time you receive an item to move it somewhere in your main inventory that makes sense to you. 

    Troubleshooting Inventory issues

    Missing or Lost Inventory? 
    Second Life is very large and very complex, but not all missing inventory is truly lost. http://wiki.secondlife.com/wiki/Inventory_Recovery_Steps 

    Antivirus, Firewall and Security Applications
    While everyone should keep their home network and computers safe, sometimes overly cautious applications or settings may interfere with the communication between the Second Life Viewer and our Inventory servers. This could result in errors like “body part missing from database” and in these cases those assets may be permanently lost..

    Here is further information about setting up a firewall to work with Second Life:

    Too many friends
    It is possible to have “too many” friends. Check your Calling Cards folder and remove any duplicates.

    New inventory error message
    “There was a problem loading your inventory. First, try logging out and logging in again. If you see this message again, contact Support to correct the problem.”

    This error message is new in the Second Life Viewer and is shown to let you know that your inventory has problems.

    The sooner you contact Support to resolve this problem, the better! Inventory problems may worsen over time if you keep trying to connect to Second Life before getting assistance from Support.

    Please note -- clearing the cache and relaunching Second Life will not resolve this specific, new problem that results in this warning message.

    Note: We have reports that residents who have changed the “NoInventoryLibrary” debug setting to “True” will see this error message and not be able to load their inventory. That issue has been reported at BUG-231865. The quick workaround is to change that setting to False. If you have changed this setting and are still seeing the error message, you should contact support.

    You may contact Support directly at https://support.secondlife.com/create-case. Choose “Submit a Case,” select Technical Question > Inventory Issue, and complete the rest of the form to get assistance. Our amazing Support team is aware of these issues and is on the lookout for these new cases.

    Second Life University

    Second Life’s Director of Product, Alexa Linden, will be on a Second Life University livestream tomorrow covering these inventory management tips, and more! Watch it live on May 19th at 11:30am PT on the Second Life YouTube channel. We will be monitoring the YouTube chat and answering your questions.

  2. Klaus Reinherz.jpg

    Klaus Reinherz's cyberpunk look is a fantastic example of the sheer creativity Second Life Residents put into their avatars.

    For a chance to have your image featured as the Second Life pic of the day, submit your work to the Official Second Life Flickr Group, but don't forget to read the rules!

    Connect with Second Life on Social Media:
    Instagram | Facebook | Twitter | YouTube | Flickr | Pinterest | TikTok | Reddit | LinkedIn

  3. We will be performing an update to the Second Life Login service on Monday, April 11th beginning at approximately 9:00 AM PDT and expected to complete before 10:00 AM PDT. Viewer logins will be unavailable for a portion of this maintenance period.

    This update includes a fix to new device email notifications for newly created accounts, performance improvements for the viewer login handshake, and improvements to metrics and diagnostics for our internal tools. Most of these changes are behind the scenes and should not change the login experience for Residents once the maintenance is completed.

    If you experience viewer login issues during the deployment window, please wait and try again later. Keep an eye on the Second Life Status Blog for updates. Thank you for your patience!

    UPDATE: The maintenance is now completed.

  4. Happy May!

    Today's Web User Group meeting has been canceled. We will be back next month on June 1st. Remember to keep an eye on our wiki page and the Second Life public calendar for all updates about user group meetings' dates, timings, and topics.

    See you next month!

  5. The Concierge and Land User Group meeting is a monthly, public meeting for discussion and education on Second Life, useful to both Mainland Residents and Estate owners.

    Topics include any issues relating to Customer Relations/Support or concerning Land in general (mainland, islands, Linden Homes, estates, auctions, etc.).

    Join Wendi, Vix, and members of the Land team, on Wednesday at 12pm PT at Linden Estate Services.  All are welcome.

  6. Hi Everybody! 

    I would like to introduce a new member of the Linden Support team, Boxy 5000. 

    Boxy 5000 is a virtual assistant/support bot trainee. 

    But wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot. 

    We are learning from some design flaws and moving forward with a more advanced bot. Boxy 3000 has been re-invented and given an extra 2000! 

    But wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. 

    The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)

    Boxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request. 

    Boxy has uses for all residents, from early adopters to fresh new faces. 

    For new and more casual residents Boxy is available to help them find the support they need. 

    For our seasoned veterans Boxy can offer support options for some specific requests. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!

    Boxy will continue to learn as we go. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries. 

    We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. It is however meant to help when we are unavailable or may be experiencing higher call volumes. 

    For premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. Utilize Boxy to help better explain your issue once you are transferred to a support representative. Outside of office hours Boxy can help or create a ticket for when we are back in the office.

    The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.

    Anyone interested in saying hello to Boxy can access it by logging into our support portal. The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen.  

    Boxy 5000.jpg

    Boxy 5000, it’s advanced… 

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