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  1. Hypnotic Romance.jpg
    Pictured: Hypnotic Romance

    Valentine’s Day is just a few weeks away! Grab your date and head over to one of these romantic spots on the Destination Guide

     

     

     

     

     

    Or skip the romance and take your date to one of the fun festivals and live performances this weekend!

     

     

     

    And if you don’t have a date yet, get more info about these dating apps and agencies in Second Life!

     

     

    Don't forget to check our Recently Added category to see all the latest additions to the Second Life Destination Guide!

    Got a spot that you’d like listed in the Destination Guide? Make sure to drop us a note at editor@lindenlab.com or submit your spot via web form. Learn more about the Destination Guide criteria for Editors’ Picks or the Destinations Floater in the viewer, and increase your chances of being featured in those coveted spots!

    Connect with Second Life on Social Media.
    Signup for the Second Life Weekly Email Newsletter.

  2. GentleMonsterr.jpg

    It's time for renewal and excitement as GentleMonsterr and friends celebrate life, love, and friendship! Happy Chinese New Year! 

    For a chance to have your image featured as the Second Life pic of the day, submit your work to the Official Second Life Flickr Group, but don't forget to read the rules!

    Connect with Second Life on Social Media.
    Signup for the Second Life Weekly Email Newsletter.

  3. The Puppetry User Group meeting is a bi-weekly meeting discussing an experimental new feature that allows hardware and other software to connect to Second Life and provide animation data for an avatar. The purpose of these meetings is to connect with developers and coders who might want to experiment with it. 

    Learn more about Puppetry in our blog post.

    Join the team every other Thursday at 13:00 PT on the Aditi beta grid, Castelet region

     

    Keep up to date with all of our user group meetings on our wiki and public calendar.

  4. Happy Wednesday!

    We’re writing to remind everyone that we’ll be holding our monthly Web User Group meeting today at 14:00 SLT in our usual meeting place, where we’ll be discussing our status with ongoing projects and our near future plans for our web properties. As always, we’ll leave plenty of time for Q&A from the community. We look forward to seeing you there!

    Keep up to date with all of our user group meetings on our wiki and public calendar.

  5. The Concierge and Land User Group meeting is a monthly, public meeting for discussion and education on Second Life, useful to both Mainland Residents and Estate owners.

    Topics include any issues relating to Customer Relations/Support or concerning Land in general (mainland, islands, Linden Homes, estates, auctions, etc.).

    Join Wendi, Vix, and members of the Land team, on Wednesday at 12pm PT at Linden Estate Services.  All are welcome.

     

    Keep up to date with all of our user group meetings on our wiki and public calendar.

  6. Hi Everybody! 

    I would like to introduce a new member of the Linden Support team, Boxy 5000. 

    Boxy 5000 is a virtual assistant/support bot trainee. 

    But wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot. 

    We are learning from some design flaws and moving forward with a more advanced bot. Boxy 3000 has been re-invented and given an extra 2000! 

    But wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. 

    The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)

    Boxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request. 

    Boxy has uses for all residents, from early adopters to fresh new faces. 

    For new and more casual residents Boxy is available to help them find the support they need. 

    For our seasoned veterans Boxy can offer support options for some specific requests. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!

    Boxy will continue to learn as we go. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries. 


    We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. It is however meant to help when we are unavailable or may be experiencing higher call volumes. 

    For premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. Utilize Boxy to help better explain your issue once you are transferred to a support representative. Outside of office hours Boxy can help or create a ticket for when we are back in the office.

    The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.

    Anyone interested in saying hello to Boxy can access it by logging into our support portal. The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen.  

    Boxy 5000.jpg

    Boxy 5000, it’s advanced… 

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