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About Me

  1. It's not possible to login. (Europe here). https://secondlife-status.statuspage.io/ is NOT usefull AT ALL. (as usual) secondlife.com ... can't login. https://support.secondlife.com/contact-support/ is NOT available. Couldn't you make a support site that stays available when login doesn't work no more? That could make sense!!!
  2. Boston Linden

    How to improve Viewer performance

    General tips for boosting performance The basics Optimize your preferences Don't display extraneous things Manage your antivirus software Troubleshooting tips Using the statistics bar General tips for boosting performance Tip: Maintain your computer by: Routinely removing unwanted files and programs from the system. Defragmenting your disk drive regularly. Using anti-Malware software to remove spyware, viruses, and other
  3. Hi all. I’m new to SL and have periodically been trying to get the hang of things. I saw that Genus recently came back and that they have a gift head, but I’m having trouble applying it. I’m trying to use it with a BOM skin, but when I put on the head and tried to add the HUD to enable its BOM feature, the universal HUD did not appear at all. I had no other HUDs on that could be blocking it, so I’m very confused as to why this is happening. I’ve been trying to get the hang of SL for a while now and am super exhausted, and for each new thing I seem to learn and understand, something new pops up
  4. Bea Linden

    How to report a bug

    Reporting bugs and requesting features Reporting security issues Finding log files Windows Mac Linux Types of diagnostic log files Getting your system information Also important See also Reporting bugs and requesting features Found a bug or want to request a new feature? Help us make improve your Second Life experience by reporting it on the Bug Tracker! Tip: Before you fil
  5. Overview Backing up your user settings and preferences Procedure Windows 7 Windows 10 Mac OS Overview Typically, when you install a new version of the Second Life Viewer, you can simply install over your existing version. However, if you are experiencing problems, one of the first things to do is completely uninstall your current version and reinstall the same or a newer version. Sometimes this is referred to as a clean install. A clean install may hel
  6. So I've run into an odd issue while using the latest version of Firestorm. I can't seem to get sounds to work at all lately, especially voice chat. Voice is constantly cutting in and out when friends try to talk to me, and I can no longer hear sounds playing from things like the typer that I use, nor hear other friends typing. I went through all of my sound settings both in Firestorm and my laptop and I have no clue if its a computer issue or viewer issue. Anyone else experiencing this? I’m using the latest Mac version of Firestorm, 6.0.2.56680
  7. Jeremy Linden

    Login failure

    Error messages Waiting for region handshake Your account is not accessible until (date/time) You cannot log into Second Life from this location DNS could not resolve the host name Possible causes Linden Lab may have temporarily restricted all logins Wrong password Account disabled due to delinquency Account on hold due to disciplinary action The system is logging you o
  8. Okay, to start this off, I've had SL on about six different computers over the course of seven years (2011). Any computer I've tried to play SL on goes through the same diagnosis: I download the game and enjoy it immensely over the course of several months. While I'm playing, a black box with white text blinks into existence and then closes itself before I can read it. This usually happens several times over the course of a couple weeks. My computer starts randomly turning off while SL is running. No bluescreen, just, *boop*, like someone flipped the off switch wit
  9. Boston Linden

    Error messages

    Error with Intel motherboard chipset drivers Components missing from the display panel (vbo check box) "Unable to find a valid certificate" or "Unable to establish a secure connection to the login server" Computer's clock is set incorrectly Invalid certificate due to malware Second Life fails to load and displays an error regarding DINPUT8.DLL Motherboard or AGP drivers out of date "Verifying Protocol Version," "Cannot resolve domain name," or "Cannot find
  10. Hello. I I have been a resident in SL since 2015. This is my first post in this forum because I have been rendered desperate for answers in regards to why my computer shuts down completely and randomly when I am in-game using any viewer and irregardless of the graphics settings in Ubuntu 18.04 64 bit linux. I am a Ubuntu user with a 2013 Acer V5 series laptop with Intel HD 4000 Graphics(and thus uses mesa drivers for OpenGL rendering and intel i915 as my graphics driver) onboard as its integrated graphics adapter. Now hear me out. When this laptop was brand new, I never had these problem
  11. I´m having HUGE problems to shoot my viewers, they connect but i never reach the base or any other place. Do you know if theres any issue with the grid? its been 2 hours since ive been trying! Thanks !!
  12. Starting with Second Life Viewer 4.0, the internal web browser of the Second Life Viewer has been updated to use the Chromium Embedded Framework. This allows content creators to use a much wider array of web technologies in their products for Second Life, including Adobe Flash. However, in order to use Flash in the Second Life Viewer, you must first install a specific version of the Adobe Flash Player on your computer. Installing the Adobe Flash Player for use with Second Life To install the Adobe Flash Player on your computer for use with Second Life: Make sure that plugins a
  13. Hi all. I sent the following issue to the Lindens in a ticket. They replied and made a lot of effort to try and solve my problem, but in the end they couldn't solve it and suggested I re-post my issue to the forums. Sorry for the long post. Any guidance hugely appreciated ? ----------------------------------------------------------------- For the last couple of years my students have been using a HUD (see above) I designed to allow chatted text in Chinese characters output by the NPCs in our region to display on a prim face using the following: html = "data:text/html;ch
  14. No build land Download queue for region stuck Scripted objects are too far away Other solutions To rez an object is to create it using the build tools or make it appear inworld by dragging it from your inventory. If you are having trouble rezzing an object from your inventory, there may be several possible causes, addressed in this article. No build land If you are unable to rez an object, the land you are dropping the object may not allow building. Note that building restrictions may be set by landowners on a per-
  15. Boston Linden

    Using Second Life with a firewall

    Configuring your software firewall Norton Internet Security / Norton Firewall McAfee Personal Firewall ZoneAlarm Configuring your hardware firewall Using Second Life from a closed network The Proxy Settings window HTTP proxy SOCKS 5 proxy Other HTTP traffic Caveats If you are experiencing network issues with Second Life, a firewall is often the cause. Fo
  16. Boston Linden

    Troubleshooting avatar appearance

    If your avatar looks like a particle cloud If your avatar appears discolored or misshapen Additional helpful techniques This article describes some common problems with avatar appearance and how to address them. If your avatar looks like a particle cloud In Second Life Viewer version 1.20 and later, you appear as a particle cloud while your avatar is loading. This may also happen when some information about you gets lost on the way from one place to another. Don't worry, you aren't stuck this way forever! (You may some
  17. Rand Linden

    How to contact customer support

    Opening a support case Opening a support case for a billing issue Billing support Case history How to report an offline region In other languages: Deutsch Français Español Opening a support case If you have an issue you cannot resolve by searching the Community Knowledge Base, Forums, and Answers, then you can open a support case. Use the link above, or click on Contact Support in the suppo
  18. Jeremy Linden

    Statistics bar guide

    What is the Statistics Bar? Basic Advanced Render Texture Network Simulator Time What is the Statistics Bar? The Statistics bar presents a detailed list of information about the performance of your computer and the Second Life world. While the sheer amount of information can be confusing, knowing what to look for can tell you a lot about what's going on in Second Life. To view the Statistics Bar, choose View &g
  19. Jeremy Linden

    Graphics cards

    Graphics card basics Cost What to do if you're having graphics problems Tip: If you want to learn about whole systems that run Second Life well, see choosing a computer! Graphics card basics Your graphics card (also called a video card) is the hardware that creates the images shown on your monitor. This card does much of the work involved in calculating and drawing the 3D world for applications like the Second Life Viewer. As a result, your graphics card plays a crucial part in your Second Life experience. To find out what kind
  20. The following software services are known to be incompatible with Second Life and are currently unsupported. This list is subject to change as we continue to upgrade and expand the capabilities of Second Life: Software Notes HP Remote Graphics Software TeamViewer Bigfoot network cards Faulty installer. A workaround can be found here. Microsoft Skydrive
  21. What is a Third-Party Viewer (TPV)? I have a problem. Is it my viewer, or is it the service? Does this mean I have to switch viewers to get support? I have a problem that occurs on a specific Third-Party Viewer. What can I do? Example Contacting Second Life Support What is a Third-Party Viewer (TPV)? A Third-Party Viewer (TPV) is a piece of software created by individuals or groups other than Linden Lab which is used to access the Second Life service. Examples includ
  22. Graphical errors in the Second Life Viewer If you are running Second Life on a PC with an Intel HD 4000 graphics processor with outdated drivers, you may experience some or all of the following symptoms: Color corruption on buttons and floaters Flickering user interface (UI) components such as buttons and menus All inworld textures appear black when S3TC is enabled in the Hardware Settings section of the Graphics Preferences window Seemingly random or intermittent crashing while not performing a specific activity These issues may be resolved by downloading and i
  23. En otros idiomas El Servicio de Soporte al cliente Si tienes un problema que no puedes solucionar usando la Base de Conocimientos, los Foros, o las Respuestas de la comunidad, puedes abrir un caso para solicitar soporte. Usa el enlace anterior, o pulsa -mira la imagen- Ponte en contacto con Soporte dentro del portal de ayuda. Allí, pulsa en enviar un formulario de casos de soporte. Soporte para facturación Importante: Sólo para problemas relacionados con la facturación, puedes acudir a Problemas de facturación; también puedes ir a esa página pulsando
  24. In other languages: Deutsch Français Español Si vous vous heurtez à un problème que vous ne pouvez pas résoudre en cherchant dans la Base de Connaissance de la Communauté, dans les forums et dans les Questions/Réponses, alors vous pouvez Soumettre une demande d'assistance. Utilisez le lien ci-dessus ou bien cliquez sur Contacter le Service consommateur dans la section Aide comme décrit ci-dessous. Ou bien, choisissez de Soumettre un ticket. Service de facturation Important : Uniquement dans le cas de problèmes de facturation, visitez le servi
  25. Torben Trautman

    Den Kunden-Support kontaktieren

    Wenn Sie auf ein Problem stoßen, für das Sie in der Community Knowledgebase, den Foren und Answers keine Lösung finden, dann können Sie einen Fall einreichen. In other languages: Deutsch Français Español Verwenden Sie den obigen Link oder klicken Sie, wie hier rechts zu sehen, im Hilfe-Portal auf Support kontaktieren. Anschließend füllen Sie das Formular "Fall einreichen" aus. Rechnungsfragen Wichtig: Ausschließlich für Probleme mit der Abrechnung steht Ihnen auch der Support für Rechnungsfragen zur Verfügung. Diesen erreichen Sie auch, wenn
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