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Showing results for tags 'tech help'.
I just joined SL about 3 weeks ago. It seems like a world chock full of potential adventure, but I am having such severe issues that I may delete my account. It's a shame because I have bought Lindens and invested some in my avatar. 😔 A friend told me to use the Firestorm Viewer as it is more user friendly. I downloaded it about 3 weeks ago and other than the occasional lag, it seemed fine. I loaded in busy stores and rendered everyone almost without fail. Then, about four days ago, it began to malfunction badly. I was in a shop when it froze and I got the spinning wheel of doom. I tried again and got the same thing within a minute of logging in. Then, I started getting it right away. I would have to force close every time as it froze and said "Not responding." I tried loading in a different region. Same thing. I gave up that night and tried again in the morning. The freezing happened almost instantly. I finally uninstalled Firestorm and reviewed how to do a clean install. I followed the instructions, redownloaded Firestorm, and got the same result. I did searches, read forums, and took a day off. Today, I restarted/recycled my modem via my Internet provider. I downloaded Firestorm and it worked for a little while. I managed to buy a head at Lelutka (which was not letting me in AT ALL at one point) and was working on updating my avatar when the screen started blacking out. It would flash black - on - black - on - black - on. Like it was having a seizure. I logged out, logged back in. This time, I froze. Each log in produced the freezing issue or the black out/screen on issue again. That's a summary. Let me tell you everything else I have done to try and get SL to work and some info about my computer. I have Windows 10 and have downloaded the latest viewer for Windows. My computer is a Dell Inspiron 15 5501 Laptop purchased last year. I have 12 GB of ram. I was on IMVU before SL - and while IMVU does not require the same graphics rendering, I have always been able to use it and run multiple apps at once with little issue. I THINK my video card is dedicated. I am not a tech genius so I am not 100% sure. I just checked my download speed on my wifi and it's 381.10 mbps. Other things I have done to try and resolve: I have whitelisted Firestorm on my Avast firewall/security, done a clean install three times, cleaned my computer, checked for viruses, looked for and completed driver updates, rebooted/shutdown my laptop, loaded in quieter regions (which sometime allow me to hang on a few minutes but eventually, same result), and checked my processes to see if any unknown background application was dragging me down. I am completely lost. While I wanted to have a "Second Life," I have no desire to take days from my ACTUAL life to get the platform to work. Any suggestions aside from what I have already done would be so appreciated. If not, I will just call my small investment a loss and move on. Thank you so much in advance! -Clara 🦊
As stated, outfits that I've put together over the years I've been on here have just out of nowhere just vanished from the list. And it's been so long since I've made them I have no idea how to put them back together again. Not by memory anyway. I don't even know what could have caused it. One day everything was working, all my outfits were together. Then one day I log in and several saved selections of avatars have been ghosted away. I thought it was an issue with lag or something and tried multiple restarts to no avail. Can someone please help me? I put a lot of time and effort (and money) into a lot of these avatars and I would hate them to just up and vanish up in smoke.