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Does SL have a support Ticket option if you are having trouble with your inventory not showing per say? Assets missing, folders are there, but are empty.

i got this email from LL about me selling my L$ that i earn in game and i am very confused maybe its some misunderstanding or a faked email sent to me? as i do not see a section 4.5 at all Thank you for responding to our request. We have received all of your information at this time and your credits will be processed shortly. In addition, we would like to remind you that Second Life’s process-credit system is meant to benefit our customers by allowing them to process credits received as a result of their in-world activity (e.g., content creation, Second Life business, transactions with other residents for in-world purposes, etc.). Pursuant to Section 4.5 of the Terms of Service, Linden Lab grants you a limited license to use the Linden dollar for such in-world activities. The use, or transfer, of Linden Dollars for reasons or arrangements outside of Second Life is strictly prohibited. If we such activity to continue, your account(s) may be placed on hold or terminated. Thank you very much for your cooperation. Regards, Compliance Department