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I just joined SL about 3 weeks ago. It seems like a world chock full of potential adventure, but I am having such severe issues that I may delete my account. It's a shame because I have bought Lindens and invested some in my avatar. 😔 A friend told me to use the Firestorm Viewer as it is more user friendly. I downloaded it about 3 weeks ago and other than the occasional lag, it seemed fine. I loaded in busy stores and rendered everyone almost without fail. Then, about four days ago, it began to malfunction badly. I was in a shop when it froze and I got the spinning wheel of doom. I tried again and got the same thing within a minute of logging in. Then, I started getting it right away. I would have to force close every time as it froze and said "Not responding." I tried loading in a different region. Same thing. I gave up that night and tried again in the morning. The freezing happened almost instantly. I finally uninstalled Firestorm and reviewed how to do a clean install. I followed the instructions, redownloaded Firestorm, and got the same result. I did searches, read forums, and took a day off. Today, I restarted/recycled my modem via my Internet provider. I downloaded Firestorm and it worked for a little while. I managed to buy a head at Lelutka (which was not letting me in AT ALL at one point) and was working on updating my avatar when the screen started blacking out. It would flash black - on - black - on - black - on. Like it was having a seizure. I logged out, logged back in. This time, I froze. Each log in produced the freezing issue or the black out/screen on issue again. That's a summary. Let me tell you everything else I have done to try and get SL to work and some info about my computer. I have Windows 10 and have downloaded the latest viewer for Windows. My computer is a Dell Inspiron 15 5501 Laptop purchased last year. I have 12 GB of ram. I was on IMVU before SL - and while IMVU does not require the same graphics rendering, I have always been able to use it and run multiple apps at once with little issue. I THINK my video card is dedicated. I am not a tech genius so I am not 100% sure. I just checked my download speed on my wifi and it's 381.10 mbps. Other things I have done to try and resolve: I have whitelisted Firestorm on my Avast firewall/security, done a clean install three times, cleaned my computer, checked for viruses, looked for and completed driver updates, rebooted/shutdown my laptop, loaded in quieter regions (which sometime allow me to hang on a few minutes but eventually, same result), and checked my processes to see if any unknown background application was dragging me down. I am completely lost. While I wanted to have a "Second Life," I have no desire to take days from my ACTUAL life to get the platform to work. Any suggestions aside from what I have already done would be so appreciated. If not, I will just call my small investment a loss and move on. Thank you so much in advance! -Clara 🦊

Hello I am kinda new on the forum. I am into Second Life for almost a year and there's a thing that never happened to me before. I made a clean installation of my Windows 10 Pro operating system, then I have proceed to install all the drivers and programs that I usually use, including the correct graphic drivers for my Nvidia GTX 1060 graphic card. Everything seems to work fine but everytime I log on Second Life with Firestorm or any other viewer, when I log out the screen goes totally black or glitchy showing a weird amount of colors and scan lines. I don't know why is this happening, I checked all my drivers and they are all up to date and seems to work fine. Some people says that the problems is a program called "f.lux" but I don't have a thing called like that on my system. Sometimes when I disconnect and reconnect the HDMI cable again it solves the screen issues but I don't want to have this everytime I log out from SL. Any help please?

Hello I am kinda new on the forum. I am into Second Life for almost a year and there's a thing that never happened to me before. I made a clean installation of my Windows 10 Pro operating system, then I have proceed to install all the drivers and programs that I usually use, including the correct graphic drivers for my Nvidia GTX 1060 graphic card. Everything seems to work fine but everytime I log on Second Life with Firestorm or any other viewer, when I log out the screen goes totally black or glitchy showing a weird amount of colors and scan lines. I don't know why is this happening, I checked all my drivers and they are all up to date and seems to work fine. Some people says that the problems is a program called "f.lux" but I don't have a thing called like that on my system. Sometimes when I disconnect and reconnect the HDMI cable again it solves the screen issues but I don't want to have this everytime I log out from SL. Any help please?

Hello I am kinda new on the forum. I am into Second Life for almost a year and there's a thing that never happened to me before. I made a clean installation of my Windows 10 Pro operating system, then I have proceed to install all the drivers and programs that I usually use, including the correct graphic drivers for my Nvidia GTX 1060 graphic card. Everything seems to work fine but everytime I log on Second Life with Firestorm or any other viewer, when I log out the screen goes totally black or glitchy showing a weird amount of colors and scan lines. I don't know why is this happening, I checked all my drivers and they are all up to date and seems to work fine. Some people says that the problems is a program called "f.lux" but I don't have a thing called like that on my system. Sometimes when I disconnect and reconnect the HDMI cable again it solves the screen issues but I don't want to have this everytime I log out from SL. Any help please?