Search the Community
Showing results for tags 'moneylostinlimbo'.
So I just recently had a pretty major issue happen on Thursday January 31st at nearly 3:30 AM my time, almost 12:30 AM SL time. Aprox. 2 hours before trying to purchase some lindens in the amount of $49.99 US total I added $50 US to my Skrill account, which left it with a total of $50.04 US. When I tried making the purchase it said something went wrong and it had failed and declined. So I continued to keep trying, at different amounts, usually lesser because I thought maybe $49.99 US was too much for whatever reason. My last attempt was for $49.99 US again, at which it also said it failed and was declined. However, when I go to check my Skrill account it shows that the last attempt had been processed and sent to Lindenlabs, yet it never went through on Lindenlabs end. So the money is now gone from my Skrill account and LL is saying it failed and was declined. This is frustrating beyond all hell. I have been using Skrill for months now to purchase lindens and not once have I come across this issues. I called LL and spoke with a representative who said unfortunately there wasn't anything they could do over the phone and to file a support ticket with as much information as possible, and that if I have any transaction photos even better. I told them that I had already and also attached a photo of what it shows on Skrills end that it had been processed and sent to Lindenlabs. She said perfect, and also recommended that I try to contact Skrill. She said basically my money is stuck in limbo and her words were "I can guarantee you that your transaction will either be processed on our end or the funds will be returned to your Skrill account." I am really hoping this is the case as this has never happened before and my money is just gone! So meanwhile being in Canada myself and Skrill being in the UK I stayed up that night until 3 AM my time for when their office opened. The representative at Skrill said unfortunately they can't give me any information on another clients account (meaning Lindenlabs) but had assured me it was processed and sent to them. So he emailed me verification, which all it was is the transaction ID number which I already have and sent in my support ticket. I attached a photo of that email though anyway and added that Skrill claims it had indeed been processed and sent. In other words the problem is not on their end. So now it is a frustrating waiting game to hear back in my support ticket. What makes this worse is I have to my rent today in world for my land and my frigging money is gone and just floating out there "in limbo." How does this even happen? This is so very frustrating! And how can they not help over the phone with something like this when all they have to do is look up the transaction ID number and see that it had been sent from Skrill. Why must we go through this long and painful process of waiting for a support ticket to process? My money was taken and lost and it was on their end.... This is not ok. There should be better phone support for an issue such as this, but there isn't and that's messed up. Anyway, just wondering if anyone else has experienced this and what ended up being their final result in the matter. They are currently having issues with people buying gifts on the MP so I wouldn't be surprised if they are also having issues with people just trying to purchase lindens right now as well. Funny thing not long after I called it showed up on the grid status that their phone lines and email went down as well for a bit. They are clearly having issues bit of course won't release anything to the public as to what those issues actually are. Also.... How long will it take for a support ticket such as this one to process do you think? I have in world rent to pay ffs, I can't wait too long. That cost me nearly $70 CAD ffs, it's not like it was only a few bucks that got lost and I can just be fine with trying to add more. At this point I am not attempting to buy anymore lindens until this matter gets resolved, and resolved as it should be.