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Showing results for tags 'live help'.
Seeing as the new user experience is finally getting some attention, please can we have the Live Help & Mentor programs reinstated (or replacement programs that involve residents in the same spirit). They weren't perfect, or didn't help everyone all the time, and weren't free from 'issues'. They didn't directly affect the raw retention numbers, but they did have value, both to those who needed the help and those who participated.