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Showing results for tags 'customer support'.
I've seen this a couple times in world, and just yesterday or so I saw a merchant reply to a 4 year old thread saying "the reason you didn't get customer support is because you didn't use our external website". I see a host of issues with this policy... Like any information you put there, like a TOU, would be completely unenforceable and irrelevant. I'm curious- any other merchants here on the forums actually have a separate website that you want customers to use instead of in world communication? If so, why?