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i had SL up and running beautifully on my new Dell GE 15 Laptop with Nvidia GEFORCE 1050 ti graphics card. Then i ran into other problems (static) that the techs from Dell, in trying to troubleshoot did a reset to factory, which did not reload right (the problem turned out to be a bad motherboard which has since been replaced). Some apps were left off. The next guy did a complete update. I have a list of the missing files. Since then neither SL or Firestorm will load my inventory (folders yes, items no), I also have no groups, and names are gone...only UUID. I still land in my nome and see all my rezzed items. most stuff other than those are working. EVerything works on my old Lenovo laptop with Win 8.1 and a much weaker graphics card. It's all there. I am in despair. I've uninstalled, manually uninstalled everything in the directories...though not the directories themselves...done a clean install of SL viewer and nothing seems to work. HELP? do i