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I"m trying to increase my Process Credit limits above $4000USD/month. The support team got back to me today and - aside from a bunch of pointless questions about where I get my L$ from and what I do with it - they want to know what geographical location my account was originally created in? I gave it my best guess, but apparently it doesn't match the (scarily detailed) information they have on file. So they won't talk to me. My account is over a decade old! I've moved five times in the past ten years. I don't *****ing remember what city I was in when I started the account. They've never even asked this before, not even when I had to change banking information because I moved cross-country. I can't find a way to access that information through the website. My first impulse would be to contact support; but they'd have to verify my identity somehow, and you think they'd have done that now instead of just saying "Sorry, wrong, goodbye!" Suggestions?