grym Threebeards

Hi there i need some help i have an alias or alt on SL as Jasper Redrose but i cant seem to log him in all i get is this We're sorry. It looks like the username or password that you entered were incorrect. Check that your caps lock key is not enabled. If you continue to have trouble, then please contact Second Life Supportand we'll be glad to help you. I am unsure if the Avatar is still activeas i have not loged into SL using him for a while?? If the avatar is inactive i would like to make him active again. Please Help