oEstellao

If oEstellao's friend has followed all the Inventory Recovery Steps, http://wiki.phoenixviewer.com/fs_missing_inventory http://wiki.secondlife.com/wiki/Inventory_loss and Support cannot help, sadly I don't know any more that I can offer here. Sadly its true she did all they said, followed steps and so. We understand ToS and so but main reason why write this post is keep this problem known. If we stand and agree all LL say to as they never make great efford to chance things, if customer service apologize politely all time something happens but not find way to stop this happen, is that good service? So ppl just cros your hands ( or what ever you do when you wish somethign to happen) and hope your inventory is there next time you logg in :matte-motes-asleep-2:

There was full perm textures, scripted building tools, and alot full perm objects worth alot L$. LL aswered it was their inventory bug that made part of inventory loss. They also said they are trying to fix it in future releses.. but how this help right now?

My friend lost most part her inventory, folders where she keep her building tools. Yes she is builder of many sims. We started to contact LL customer servise in 2 weks ago, they have only apologised and investigated but nothing refunded or send her back. All tricks LL asked to is done. "Glad to hear that you were able to replace some of the missing inventory. Unfortunately, we are unable to assist you further in re-obtaining the remainder of the inventory. So sorry we could not do more to assist you with this issue."" Only some stores and sellers was so kind they send some of her stuff back.. But thanks LL she has now lost nearly 50 000L$ tools, landskaping items, textures, almost all her creating houses and other mesh made outside SL. Many items and tools are old, they are not even on sale anymore. Seems there is no help for customers who pay alot their game but LL just can apologise and say sorry, your loss. How many of us there should be until they fix this? And yes we reopened case, even they closed it :) :cathappy: