Arcane Laval

Yeah they are blocks of 3 meters long, each consisting of 3 to 4 prims. They're also 10m in height, making sure that it looks stable on bumpy landscapes. I think the idea behind it isn't bad, but yeah the texture looks very out of place. It would do more justice in futuristic or cartoon themed sims, not the generic mainland "village" areas. The junctions are just horrible. They do it like that to cover the sidewalk obviously, but even for a cartoon that is not done. The texture is too dark and too blue/greenish. I've never seen RL sidewalks in that colour either. A road like this, you expect asphalt. I'm sure somebody could do a much more realistic texture without putting too much time into it. The biggest challenge would be slapping it onto all those prims lol. Though I'd gladly do it if it meant making the road look cool again.

It's been an urban legend for a long time that you shouldn't get above 10k items, else things might get pruned. But that's not true. I've exceeded that limit a few years ago and nothing's been missing really. What the exact limit is, or if there even is one I'm not sure about. But it's always a good idea to keep your inv organized regardless. 

Copybotters are everywhere... You know, some say copybotters are smart because they "outsmart" the entire SL economy system. And then I come across some copybotted Arcadia Asylum items... For those of you who are wondering, those items by origin, are freebies. Quite famous ones at that. Go figure.

That's good news! Just out of curiosity... Did they also send you an official apology on behalf of the company and the reassurance that they are working hard to improve the system with the intention of preventing inconveniences like this in the future? If so, then you don't have to worry about it happening again as much. More often than not these things are mere sloppy accidents. Unintended errors if you will. So technically it could happen again, unless they know the root of the problem and are fixing it as we speak.

This is why I've never considered becoming a premium member of SL. I only pay for quality service. It's as simple as that. My standards as it is are pretty high since I work in a software development company myself, and so I know which standards you need to adhere to to keep your clients happy. We don't sell to common folk, we sell to other companies which is why we take our work as serious as we do, because pulling stuff like this with our clients would translate to very bad PR, and will take away from our product significantly. Service is very important. At the very least it's as important as testing developments. Repercussions would be severe for LL if they had the type of clients that we do. So of course then they would be more professional in the way they go about their business. Unfortunately LL can afford to be slacking so much in this area because common folk is their market. It's unfortunate because it speaks of their mentality in terms of user accomodation. Which goes hand in hand with their lengthy policies. The mentality seems to be that once a mistake is discovered, a policy is written around it so that the mistake can continue to exist. Much like how many software bugs are treated. Duct tape fixes if you will. You don't need to read all of these policies to know that this mentality shines through the cracks in their actions all the time, which, no matter how well written these policies are, and no matter how fancy a viewer's UI looks, provides you with an image of the soul of the company. Now, whether this image you see shining through the cracks is actually the reality is not the issue. The issue is that this image is not a positive one. We have to face facts. Second Life will never become a professional product as long as the company's actions are of the level touched upon in threads like this. Actions speak louder than words, afterall. And we hear just fine. That's why I'm not a premium member. I'm very grateful for the fact that free accounts in SL are at all possible. Else I wouldn't even be here. In fact, I think it's safe to say that SL itself wouldn't be here without the free account option that every resident started with at one point in time. There is potential in this product yes, but the potential in the company maintaining it is questionable at best. The issue on topic, exhibit A-287. From a professional standpoint I would start to work on improving the quality of the customer service, pronto. It's not user friendly to have a dozen different systems that a user must approach for a dozen different situations. It's user friendly to have one gathering point that every user of every level can reach without much trouble. From there structural organisation must be present internally and the lines should be short. Don't try to organize your users, that's not their responsibility. They just want to use your product, and alert you when something they pay for does not work. Don't make it difficult on them by writing more policies about who to contact, when and how. You don't put your own shortcomings on your users, you make sure it's handled within. I know, I'm kicking in open doors with this last paragraph. In any case, when and if Linden Lab becomes a more professional minded company, that takes care of business when it's needed, then and only then will I consider contributing to the product by means of financial support in the form of a premium account, but not a second before. I feel bad for you Kitteh. You're one of those people who is less critical than I am when it comes to things like this and you did decide to support SL by going premium and purchasing chunks of land, regardless of LL's short comings. If LL would treat me like this, I would somewhat understand. I'm not the paying customer. But them treating someone like you like this is just plain wrong. This is how you break the spirit of people who saw potential in this project when it came up and supported it from that day forward. And that in my opinion is sad. Very sad. I wouldn't blame you if you lost some of it, though I hope your SL spirit will remain for a bit longer regardless of what they are doing to you right now, cause I honestly don't know many like you in SL anymore. Most of us are reluctant when it comes to the subject of LL's integrity. We've been around here for a while, afterall. Seen a lot. We shook our heads at a lot. But at least some of us are still here. I often jokingly said I'm still here inspite of LL, but for you it has become quite literally now. I hope they unban your main account (again) soon. Perhaps after they realize that the Cornfield really does not have any parcels for sale. Anyways, my two cents on the issue.